HelpTree
Enhance your customer service experience with HelpTree, right within Zendesk
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호환:
Support
개발자
Sutherland
HelpTree, an advanced Knowledge Management Platform, is here to streamline your customer support process. It arms your team with easy-to-follow instructions and quick access to key information, ensuring you respond to customer inquiries with both speed and accuracy. This integration boosts your customer service quality while making interactions more straightforward.
Enjoy the ease of HelpTree in the familiar Zendesk environment. No more switching between multiple windows — everything you need for efficient customer support is right where you want it.
With this integration, your team can:
- Search for Solutions Efficiently
- Cognitive Search: Find relevant solutions quickly, right at your fingertips.
- Frequently Used Solutions: Accelerate your support process with immediate access to the most used solutions.
Category-Based Search: Efficiently categorize and retrieve solutions, allowing your team to find them even without using keyword searches.
Improve Efficiency and Compliance with Decision Trees
Navigation: Allow your team to get step-by-step instructions for each customer scenario, assuring accuracy and effectiveness in issue resolution.
More Help Section: Access extensive guidelines for each step, reinforcing your team's understanding and ability to manage tricky customer inquiries.
Traversal Summary: Empower your team to know their workflow progress through the decision tree, enabling them to navigate the solution more efficiently.
Enhance Team's Knowledge with Comprehensive Articles
Rich Content: Gain in-depth insights using articles, with the help of diverse media including text and visuals for a complete understanding of diverse topics.
HelpTree for Zendesk provides you with:
- Seamless Integration: Merges smoothly with your existing Zendesk environment, providing a united workspace while leveraging HelpTree's solutions.
- Time Efficiency: Minimizes the time spent toggling between HelpTree and Zendesk, leading to quicker responses and heightened customer satisfaction.
- User-Friendly Interface: Specially designed for ease of use, ensuring a seamless and stress-free experience for your support team.
- Scalability: Tailored to accommodate your evolving needs, making it a perfect fit for businesses of all sizes.
설치 방법
Follow these easy steps to install HelpTree for Zendesk:
Contact for Activation Codes
- Send an email to helptree.support@sutherlandglobal.com to request your activation codes. These codes are necessary for the installation process.
Provide Account Information
If you already have an account with us, simply provide your account information in the email. This will help us link your existing account with the new installation.
If you don’t have an account yet, don’t worry! Let us know in the email, and we'll assist you with the sign-up process to get you started with HelpTree.
Installation Process
Once you receive your activation codes, you can proceed with the installation process. Detailed instructions will be provided along with the activation codes.
Enjoy HelpTree
After successful installation, you're all set to enjoy the benefits of HelpTree in enhancing your customer support experience.
If you have any questions or need assistance during the installation process, our support team is here to help. Just reach out to us at the same email address. We’re excited to hear from you!
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