Find out exactly what your customers are saying, and act on it

Knovvu Analytics monitors all your customer interactions and provides a full, holistic view of customer behavior and feedback. The platform collects data from a variety of channels, such as phone calls, social media or internet communication, and provides contact centers insights to measure customer experience.

Knovvu Analytics accurately transcribes and analyzes thousands of voice- and text-based interactions, and identifies trends, categories, emotions, sentiments, and root causes. The high number of acoustic parameters (agent tension, gender, monotony, interruption count, block ratio, hesitation, silence duration, customer-agent speech duration) and supported languages ensure high analysis capability. Equipped with advanced quality management tools, Knovvu Analytics enables supervisors to evaluate and maximize agent performance with tangible feedback.

Knovvu Analytics Benefits

Actionable customer insights: Knovvu Analytics automatically transcribes and analyzes all customer-to-agent communications, then creates detailed reports. Whether you want to dive deep into a specific conversation or cast a wide net on all customer communications, Conversational Analytics provides you with insights on what your customers need and care about the most—all automatically.

Call center optimization to save time: With Knovvu Analytics, you can easily evaluate agent performance per conversation or by assessing an agent’s entire conversation history. Boost agent morale by identifying and rewarding top performers or support underperforming agents by discovering oversights in your training process.

Customer satisfaction: Knovvu Analytics uses trend analysis and emotion detection to discover the things that frustrate or interest customers the most. These insights ensure your agents are best prepared for what customers throw at them, increasing customer satisfaction and loyalty.

9% increase in sales conversations

25% increase in profit per agent

20% decrease in customer complaint calls

7% increase in call quality scores