What is Cordless?

Cordless is a modern cloud-based business phone system with built-in conversational intelligence designed for customer support teams.

With Cordless, you get all the core telephony features and an ever-expanding number of AI-powered capabilities - automatic transcriptions and call summaries, sentiment analysis, auto-QA, and more - and enterprise-level reporting tailored to your business.

The best part? Everything is included in the standard plan. There are no no add-ons, upgrades or hidden costs.

Why Choose Cordless + Zendesk?

Sync your call data with Zendesk

The integration automatically syncs the following Cordless data with your Zendesk inbox:

• Call history data

• Call transcripts and recordings with Zendesk — including made or received calls, missed calls, and voicemails

• AI summaries of conversations and links to call transcripts/recordings are available in your Zendesk tickets

The integration is available to all Cordless customers for free. Learn more about Cordless pricing here

Try Cordless for free for 7 days by signing up for a trial! Chat with our team here or get in touch with us at hello@cordless.io

View caller details with context

Incoming calls in Cordless link to corresponding customer profiles in Zendesk, allowing agents to view the customer's name and details, adding context to their phone conversations.

Streamline Your Team’s Workflows

For customer support managers

• Cordless conversational intelligence enables customer support leaders to streamline their workflows. With call summaries in Zendesk tickets, they can easily scan conversations instead of reading through endless notes.

• Cordless also allows support leaders to significantly reduce the time spent on QA with helpful tools such as sentiment analysis, call tagging, and Ask AI, a highly customizable feature that automatically highlights information about what matters to your team - whether that’s first call resolution, churn risk, complaints, agent behavior, or anything else that you want to keep tabs on.

For agents

• Cordless automatically displays a contact’s Zendesk information before agents answer a call. Agents can quickly access the relevant customer profile from the call, getting the full context as they work with their customers.

• After each call, the call activity and call summary are automatically logged in Zendesk, along with quick links to the transcript and recording. Agents can focus on helping customers, reducing the time spent writing notes.

• The team can easily identify and return missed calls from the Zendesk inbox.

New to Cordless?

With Cordless, you get all enterprise-level features and AI-driven capabilities included in the standard plan - there's no additional cost.

Set up a robust call center with:

• A beautiful, intuitive UI

• Worldwide phone coverage

• 99.9% call success rate

• 24/7 incident support

• IVR and call routing

• Automatic call transcriptions

• Automated tags and keyword tracking

• Transcript summaries

• Sentiment analysis

• Recording playback

• Call monitoring

• Real-time agent performance

• Customizable reports tailored to your business

• Integration with your favorite tools

• And more!

**Want to see Cordless in action? Book a personalized demo with our team here or watch a 4-minute demo

Any questions?

Read our guide on the Cordless-Zendesk integration, book a call with our team here or get in touch with us at hello@cordless.io.