TaskGPT is a proprietary, secure GenAI platform powering a range of tools to help customer service teams deliver superior customer experiences. Its key real-time features enhance operational efficiency, decrease Average Handling Time (AHT), reduce human errors, boost accuracy and quality and increase consistency.TaskGPT does not store users' personal data, sensitive information or any other confidential data.

Tools:

AssistAI

A way to drive next-level CX, securely

Formerly known as “TaskGPT KnowledgeAssist,” AssistAI digitizes and automates the customer experience through customized, contextually relevant responses tailored to your organization’s data and historical customer interaction.Powered by the TaskGPT platform, AssistAI is trained only on your existing knowledge base—documents such as FAQs, product manuals, policies, and any other information a teammate might need to answer customer queries or complete tasks.

Empower teams with instant knowledge and confidence

When a representative sends a query, the tool analyzes it and then dives into the knowledge library to find the right answer. By understanding language context and recognizing intent, AssistAI provides concise responses, quickly.Whether interacting through email, chat, voice calls, in-app messaging, or SMS, AssistAI maintains consistency and quality in every customer exchange. It augments human capabilities, allowing your teams to tackle customer queries with the confidence that comes from having an AI-powered chatbot at their side.

Top benefits:

• Decrease AHT

• Improve interaction quality

• Increase productivity

• Increase efficiency

• Boost CSAT

• Boost ESAT

• Decrease ACW

• Ensure data security

Seamless integration

AssistAI is compatible with our current infrastructure because it can work in any web environment, integrate smoothly with top CRMs like Zendesk, Salesforce and HubSpot, and mask sensitive information (PII).

PromptAI

Chat excellence with precise response suggestions

PromptAI is a tool that suggests chat responses in real-time, eliminating the traditional time-consuming process of manually searching knowledge bases and free-writing responses.

When a customer asks a question, PromptAI automatically searches for relevant information and suggests three responses with a corresponding confidence score. Teammates can quickly choose and modify as needed. The tool also measures response rate (how often a teammate picks a response) to enable constant response improvement.

Top benefits:

• Increased efficiency

• Decreased AHT

• Higher CSAT

AuthorAI

Write or refine content with ease

AuthorAI powered by TaskGPT, boosts writing proficiency. It helps craft content from scratch or edit drafts by making spelling and grammar corrections as well as revisions for style and clarity.

The tool’s grammar check, content summarization and tone analysis features ensure clear, professional messages. It helps teammates write and improve customer responses, articles or emails faster while adhering to your brand guidelines.

Top benefits:

• Up to 48% reduction in cost per writing task via automation

• Decreased response times

• Greater language accuracy

• Alignment with brand and tone guidelines

• Upskilled teammates