GCF Softphone
Allows users to make and receive calls in Zendesk CRM through our Softphone
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Global Call Forwarding
Global Call Forwarding* (GCF) is a cloud phone service provider offering international phone numbers, international call forwarding, outbound calling, and advanced call management features. Our voice service is designed to help your business connect with local and global customers efficiently and cost-effectively.
GCF Softphone for Zendesk allows users to:
Make and receive calls directly from Zendesk
Place calls directly to your contacts and phone numbers within Zendesk.
Automatically save and integrate call history in CRM
Access features like call transcripts, voicemail, recordings, and more.
Use various numbers provided for incoming and outgoing calls, including numbers from over 150 countries.
Committed to providing reliable solutions with excellent call quality, Global Call Forwarding is known for its responsive customer service, reliability, and call quality. All corporate clients have access to a dedicated account manager, a customer success manager, and 24/7 live technical support.
*Global Call Forwarding is owned and operated by United World Telecom.
설치 방법
Important: This Zendesk CRM extension only works If you are an existing customer of Global Call Forwarding and has activated the option for Zendesk CRM Softphone integration
With the Zendesk CRM Softphone extension you can use your Global Call Forwarding Softphone within your Zendesk CRM pages to make and receive phone calls.
To activate the option for Zendesk CRM Softphone integration follow the steps 1 to 4:
- Login to your Global Call Forwarding account with your e-mail and password.
- On your control panel, in the “services” menu you will see the “integration” option, click on it.
- Click on “Integrate“ option corresponding to Zendesk CRM Softphone integration
- You must choose the PINs (User IDs) you would like to activate the extension and click “Continue”.
Now, each user selected must go to their Zendesk CRM and install the GCF Softphone extension:
- Go to Zendesk CRM marketplace and install the GCF Softphone app.
- Once the credentials are entered, a Global Call Forwarding icon at the top right corner should appear, Click on it. A menu will open your softphone app or simply click on the phone number on every customer's page to instantly place a call to that number using your softphone extension.
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