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Zappr.AI

Empower your ticketing system with our Zappr.AI integration.

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Zappr.AI

Zappr.AI

Zappr.AI is a revolutionary tool designed to supercharge your ticketing system with the power of advanced AI, specifically with GPT-technology. Built for integration with ticketing platforms like ZenDesk, Zappr.AI leverages machine learning to provide intelligent, automated responses, making your service operations more efficient than ever before.

The core of our technology is the GPT-powered response system. By analyzing ticket history and a vast knowledge base of similar tickets, Zappr.AI generates relevant responses with just a click of a button. This ensures not only rapid resolution of customer queries but also reduces the workload on your support team, freeing them to focus on tasks that require human touch and expertise.

The integration process is simple and seamless, providing a streamlined workflow. Zappr.AI enhances your data management by sifting through vast amounts of ticket data, extracting valuable insights, and making them easily accessible to your support team. This is a boon for service operations, offering the ability to handle customer interactions in a much more efficient, accurate, and personalized manner.

With Zappr.AI, you're not just incorporating an AI response tool into your service. You're investing in a more responsive, efficient, and customer-friendly service operation. We believe in transforming the way businesses interact with their customers, and with Zappr.AI, you're always one step ahead.

Experience the efficiency of AI-powered responses. Sign up for a free trial today and get started with Zappr.AI.

설치 방법

Setup

  1. Register on Zappr.AI.

  2. Upgrade your subscription to the Premium plan.

  3. Copy the API key from the profile settings and paste into Zappr.AI Api Key field.

  4. Create a new project.

  5. Install the Zendesk plugin. Provide the necessary parameters and click Save changes.

  6. Train you assistant. See below how.

  7. If necessary, adjust prompts on the Advanced tab in the project settings.
  8. Copy and paste App Token from Zendesk Plugin settings into App Token field.

How to train your assistant

There are two ways to train your assistant: using your custom dataset or using your existing tickets via Zappr.AI plugins. You can also combine both methods.

Custom dataset:In your project settings, navigate to the Knowledge tab and upload any number of files that contain your data. The training time depends on the number of files and their size.

Zendesk Tickets:In Zendesk plugin settings, enable "Use tickets as knowledge" parameter. Voila! Your tickets are being processed, and your assistant is being trained. The training time depends on the number of tickets. You can check the status in the Knowledge tab.

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