Chat Inc - Proactive WhatsApp Push Messaging

Chat Inc Proactive is a WhatsApp Messaging add-on for Zendesk Agent Workspace that makes it super easy for you and your team to send and track proactive WhatsApp templates directly from the agent workspace!

Available for one-to-one WhatsApp conversations and blast WhatsApp push messaging.

One-to-One add-on for Zendesk can help you & your team to:

• Easily re-open WhatsApp tickets that have closed due to the 24 hour window
  
• Let’s you proactively send a WhatsApp Template Message to customers without an open WhatsApp ticket
  
• Manage (create,edit,update, delete) WhatsApp Template Messages on your Sunshine Conversations Account
  
• Send WhatsApp templates with plain text, quick reply buttons, images, documents, and variable placeholders
  
• Allows agents to see a preview of the WhatsApp template they want to send
  
• View sent template message(s) in the agent conversation thread with the customer
  
• Automatically create tickets when users reply to WhatsApp template messages sent by agents
  
• Support for multiple language Template Messages

** Note: **

This App will require you to have an active Sunshine Conversations license. If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help.

How does this help me?

• When updating a customer on a support issue via WhatsApp a few days later
  
• When opening a new ticket for a customer by sending them a WhatsApp
  
• If you want to see sent WhatsApp messages in the ticket
  
• If you want to send WhatsApp templates easily from within the agent workspace
  

Blast add-on for Zendesk can help you to:

• Proactively send out mass WhatsApp templates to tagged contacts
  
• Send WhatsApp templates with plain text, quick reply buttons, images, documents, and variable placeholders
  
• Automatically create tickets when users reply to WhatsApp template messages sent by agents
  
• Support for multiple language Template Messages
  

How does this help me?

• When you want to send the same template to multiple contacts
  
• When you want to open new tickets for multiple customers by sending them a WhatsApp
  
• If you want to send mass WhatsApp templates easily from within the agent workspace

Track your messages:

View and track single and blast messages to see if they were delivered, read or failed. See message tracking for all sends, by agent and for bulk sends, and easily download tracking details.

See how Chat Inc Proactive works here

What do you need to use this tool?

• Admin access to Zendesk Support
  
• Admin access to Sunshine Conversations
  
• Zendesk Chat Messaging enabled
  
• Zendesk Chat enabled
  

Who is Chat Inc?

Chat Inc is a global leader in pioneering the future of chat commerce and brings businesses and customers closer through meaningful and frictionless engagement solutions.

For pricing and demos, contact sales@chatinc.com