Kore.ai AgentAssist
No-Code, AI-first Automation for better customer experiences using XO Platform.
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Kore.ai
Kore.ai Omnichannel Experience Optimization
Tagline: No-Code, AI-first Automation for better customer and employee experiences using XO Platform
Description:
More than 80% of routine business interactions between customers, employees and processes drive their overall experiences - and most of them can be automated.
XO Platform, an AI-first technology, enables businesses to harness conversational interactions with greater efficiency at reduced costs while ensuring the highest customer, employee, agent, and partner experiences.
Companies can have complete control over their customer experience with:
Multichannel Human-like Interactions
Personalized Self-Service Options
Lower Wait Times with Real-Time Responses in Seconds
Seamless Integrations (Now with Zendesk!)
Highly Scalable with Minimal Upfront Investment
Highlights:
AMPLIFY EMPLOYEE AND CUSTOMER SATISFACTION
Provide convenient, timely, and personalized customer experiences with Conversational AI-powered intelligent assistants for multichannel and voice powered by Zendesk data.
NO CODE NEEDED
XO Platform’s no-code, drag-n-drop interface with pre-built templates is ideal for you to kick-start your conversational AI journey instantly. Learn everything you need to know with our UI-based training modules.
DESIGNED FOR Zendesk
Seamless integration with Conversational AI enables data updates on Zendesk.
Kore Landing Page
Kore.ai XO Platform for Zendesk Deliver World-Class Service with the Power of Zendesk and Conversational AI
설치 방법
How to Install AgentAssist for Zendesk
The Kore.ai AgentAssist package is available on the Zendesk marketplace. After logging into the Zendesk account, you can install the package from the marketplace.
Pre-requisites
Before you begin the installation, make sure you have the following information:
Sign up on AgentAssist config screen (https://agentassist.kore.ai)
Complete the onboarding journey and find your bot details under channels screen. (Client ID, Client Secret, and BotID).
Login credentials for your Zendesk account.
Start installation from Zendesk marketplace.
Step 1: Login into AgentAssist
Enter your email address and click Continue.
Enter the password and click Sign In.
Complete the onboarding journey and add your usecases.(You can add usecases later as well.)
Bot Creation Details: https://docs.kore.ai/agentassist/onboarding/creating-a-bot/
Step 3: Finding the Bot details
To find chatbot details (Client ID, Client Secret, and BotID):
Go to Configuration > Channels > Chat. Auto-filled bot details appear.
Copy all the required bot information - Client ID, Client Secret, and BotID.
Installing AgentAssist in Zendesk
Title: By default, the title is AgentAssist.
AgentAssist URL: https://agentassist.kore.ai
Token Generation URL: a REST service need to be configured with an method of POST. The body of the service should be configured as following image. Create a JWT token using the ClientID and the Client Secret and Bot Id(available under channels section of AgentAssist config screen. https://agentassist.kore.ai).
You can have a service hosted on any cloud platform. The token generation URL is marked below:
Domain: In the earlier step, the domain name must be copied and pasted from the URL.
Client ID, Client Secret, and BotID: Fill in the previously copied AgentAssist’s chatbot information in these fields. The same information that you copied in the pre-installation step.
Enable Role restrictions? (optional) Select the Roles that should have access to the AgentAssist package.
Enable Group restrictions? (optional) Select the Groups that should have access to the AgentAssist package.
Example:
Agent Assist URL: https://agentassist.kore.ai
***Token Generation URL:* https://mk2r2rmj21.execute-api.us-east-1.amazonaws.com/dev/users/sts
Domain: amazonaws.com
Client ID: cs-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxx
Client Secret: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Bot ID: st-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
**Warning: Above mentioned Token Generation URL and Domain are purely for testing purposes, please do not use them on production environment.
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