Capture video evidence directly in Zendesk. Our AI analyzes video and audio, extracts key insights, and converts them into actionable data. Eliminate guesswork, accelerate resolutions, and boost efficiency.

With SnapCall, you can:

• Get ahead of customer issues by integrating automated video workflows directly into Zendesk with triggers and macros —making complex support visual, effortless, and AI-powered
• Break the limits of traditional support with SnapCall seamlessly across tickets, emails, chat, messaging, chatbots, voice bots, forms, and SMS—create end-to-end resolution journeys that solve customer issues automatically through smart video interactions and AI-powered flows

• Manage support smarter with AI that analyzes video content, auto-fills ticket fields, and suggests solutions from your knowledge base as soon as customers share their issues

• Help agents resolve tickets faster by giving them instant visual context, and AI-powered response suggestions—all without leaving Zendesk

• Scale your team's availability with intelligent scheduling—distribute video meetings based on agent capacity and expertise

Key Features

Smart Video Clips

• Simply ask customers to record their issue in a few clicks—no downloads, just instant visual context from a link

• Let AI analyze videos, suggest solutions, and populate ticket fields automatically

• Give customers the flexibility to share videos through email, chat, bot or web forms

Smart Video Call Scheduling

• Share your team's availability directly in Zendesk tickets

• Let customers book video sessions that work for everyone

• Jump on video calls right from your ticket when issues need real-time attention

• Guide customers through solutions with instant screen sharing

• Automatically distribute meetings based on agent expertise and workload

Let AI handle the routine

• Turn video content into ticket data automatically

• Get smart suggestions from your knowledge base

• Save time with automatic video summaries and transcriptions
  

Video library

• Access all your support videos in one searchable place

• Share proven video solutions with a single click

• Let AI suggest relevant video content for similar tickets

Proven Results:

• 46% reduction in resolution time

• +16% increase in first-contact resolution

• -37% support costs compared to traditional channels

• 11% average video attachment rate

Perfect For:

• Technical troubleshooting

• Product assembly assistance

• Visual verification

• Remote diagnostics

• Warranty claims

• Identity verification

Visit snapcall.io to get started! Need help? Check out our support documentation or book a demo with our team.