Myndbend Process Manager

Myndbend Process Manager: Policy-Driven Approval & Workflow Governance for Zendesk

Myndbend™ Process Manager extends Zendesk with a structured governance layer for approvals and complex workflows. It enables teams to build custom, auditable, and policy-driven processes directly inside Zendesk—without relying on tribal knowledge or manual coordination.

Organizations use Myndbend to standardize high-stakes operational workflows such as:

• HR Onboarding & Offboarding
• IT Change Management
• Access Rights Requests
• Financial Approvals
• Internal Escalations

...or any other workflow that requires approvals, dependencies, or coordinated downstream work.

Approval Governance & Decision Controls

Myndbend™ Process Manager allows you to build audit-ready approval processes that ensure the right people review the right requests with the right context.

Key capabilities include:

• Centralized Approval Tracking: Track all approval activity directly on tickets—including comments and actions from stakeholders (e.g., Finance or Legal) who don't log into Zendesk.
• Enforced Authority Levels: Define staff and supervisor relationships so requests never bypass required approval hierarchies.
• Context-Rich Approvals: Customize approval emails to surface relevant ticket data, ensuring approvers understand impact and risk before signing off.
• Dynamic Approval Routing: Automatically assign approvers based on custom criteria such as department, request type, or risk level.
• Sequential Approvals: Enforce ordered approval flows (e.g., HR approval before IT) to match real-world policy requirements.

Ticket Workflows

Myndbend™ Process Manager helps teams codify policies into enforceable workflows—so no steps are skipped and no context is lost.

Capabilities include:

• Ticket Relationships & Dependencies: Define and enforce dependencies between tickets (e.g., access cannot be granted until prerequisites are complete).
• Cross-Team Orchestration: Automatically create and manage child tickets for different teams (IT, HR, Facilities) when a request is approved.
• Standardized Templates: Turn manual best practices into repeatable, automated workflows that save time and reduce errors.
• Synchronized Data: Keep linked tickets in sync to maintain a consistent source of truth across the workflow.
• Audit-Ready Exports: Export tickets with full histories—including comments, custom fields, and approval actions—for compliance and audits.

View features and pricing

Data Privacy & Usage

• Data Accessed & Used: The application uses Zendesk OAuth for agent and end-user access to read and update tickets. It accesses data such as ticket content, comments, custom fields, and ticket-specific user data for its features (approvals, child ticket creation, etc.).
• Data Retention: Myndbend Process Manager permanently stores metadata and templates, but does not retain personal Zendesk ticket or user data. Ticket-specific data is immediately purged after use.
• Security & Compliance: The Myndbend Process Manager application is subject to an SOC 2 Type II examination covering Security, Availability, and Confidentiality. Data in motion is secured using the TLS protocol.
• Data Privacy: The solution limits data collection, processing data strictly for service delivery. For more information, please review our Terms of Service and Privacy Policy.