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Webex

Create Webex spaces or start, schedule, and join meetings from Zendesk support.

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설치

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호환:

Support

개발자

Webex

Create Webex spaces or start, schedule, and join meetings from Zendesk support.

Review and address tickets by starting, scheduling, and joining Webex meetings right from Zendesk Support. Instantly invite customers and other team members watching tickets to join your Webex Personal Room meeting. Just click a button in the side panel to start or schedule a meeting for later. Others can join from a link in the comments or a button in the side panel.

Easily gather the right folks into the conversation with a Webex space. If you need to break into separate discussions, you can instantly create, link, and unlink spaces in your Zendesk ticket.

You must have a Webex Meetings host account to use this app. If you don't have an account, you can go to https://www.webex.com to sign up for an account for you or your company.

To learn more about this integration, check out the following articles:Webex for Zendesk

설치 방법

Zendesk Administrators

  1. Sign into Zendesk Support as an administrator and go to Settings > API.

  2. Enable token access and create a new API token. Keep this token handy, you'll need it later.

Webex Site Administrators

  1. Do one of the following:

    • If you manage your Webex site in Webex Control Hub, from the customer view in https://admin.webex.com, go to Services. Under Meeting, select Sites, choose the site you want to add to Zendesk, and then go to Configure Site > Common Settings > Site Options.
    • If you manage your Webex site in Webex Administration, sign in to Webex Site Administration and then go to Configuration > Common Site Settings > Options.

  2. Under Third-Party Integration, go to the Zendesk configuration section and enter the information for the following fields:

    • Zendesk subdomain---enter your Zendesk URL, for example, subdomain.zendesk.com.
    • Zendesk admin email---your email address for your Zendesk administrator.
    • Zendesk API token---the token that you or the Zendesk administrator created in step 2 under Zendesk Administrators.

  3. In Zendesk Support, go to the Marketplace, search for Webex Meetings, and then click Install.

  4. Follow the installation instructions and when prompted, enter your Webex site URL in the format company.webex.com.

To learn more about this integration, see the following help articles:

For support with Webex Meetings for Zendesk, go to https://cisco.com/go/contact-support-webex-meetings

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