Google My Business

Many companies have a listing on Google Maps with their Google My Business location. Listings on Google Maps are shown in multiple Apps and on many places within the Google platform. Google Maps is a very well known locations for your customers to leave their reviews (both positive and negative). Also Google is often proactively requesting reviews from users after for an example navigating to a location earlier that day.

Key Features

• Automatically creating a ticket based on reviews on Google Maps

• NEW! Automatically create a ticket based on Questions & Answers on Google Maps

• Reply directly from Zendesk on the review on Google Maps

• NEW! Reply directly from Zendesk on the Questions on Google Maps

• Multiple locations are supported

• Information about the location visible together with the review

• Support for location tags of Google My Business

Use Case

Google My Business is the centralised platform for businesses to manage the listings on Google Maps. For an example for retail businesses with one or multiple locations. Often businesses only have a few people with access to such reviews within Google Maps, which results in very long resolution times on reviews. With the Google My Business integration, all reviews are directly arriving in Zendesk and depending on the routing rules of your business the review can directly be answered from Zendesk without opening Google My Business separately.

Now with support for Questions and Answers!

The first week is on us! After installing your free 7 days trial will start so you can tryout this application without any worries.

Are you looking for ways to further optimise your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organisations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. Get in touch with us.

Data Disclosure

We store Google Business Profile location metadata and review content solely to operate the integration. Stored Google data is limited to publicly available profile/review information (profile display name, profile photo, star rating/score, and review text). We do not collect or store any non-public Google personal data; any personal data received from Google is data the end user has chosen to make public via Google.

We also store the Zendesk Ticket ID returned by Zendesk after a review is created as a ticket. We do not store additional Zendesk personal data; Zendesk retrieves any required data independently. Stored location data is limited to location name, address details, and the Google location ID.

All stored data is used exclusively for service delivery within the customer’s application and is not used for any other purpose.