Fluentic for Zendesk

Rethink your customer communication without language barriers and with less human resources. Delight your customers by answering them in their own language with the Fluentic for Zendesk app (previously Transfluent for Zendesk). Translations are available at the click of a button inside the Zendesk interface.

Dealing with your customers in their own language will strengthen your long term relationship. The Fluentic Zendesk app helps your business grow by letting you add new languages to your support team or increase resources in those you already support, while enabling you to rethink how you organise your customer support unit. It makes for a better and faster customer support experience increasing your first contact resolution.

Fluentic for Zendesk requires a subscription.

Featuring:

•   Integrated The translation option becomes a part of the familiar Zendesk ticket environment for your customer support team. No clicking away to another section or changing windows.

•   Easy to use Tickets are translated to English automatically when they arrive in the Zendesk workspace. Write your response in English and it is automatically and immediately translated back to the customer's language when you send it. Alternatively, you can choose to review the translation before the message is sent. As easy as that!

•   Quality Fluentic's Multilingual Translation AI Assistant creates quality translations using the best translation technologies and ensures that the customer's tone of voice and custom terminology is correctly translated

•   Clear and affordable pricing structure where you pay a low fee based on your usage. Please contact our sales team for a quote.

•   Simple setup Installation is as straightforward as clicking 'Install' from inside the Zendesk marketplace. There are no tricky settings to input.

•   80 languages supported Huge international coverage with translations available for 80 languages. Your customers can email you in any language and it will be translated into English for your support team.

What do our customers say about Fluentic's customer service translation solution?

Don't listen to us though, here's what companies like yours say about using the Fluentic app for Zendesk:

"We needed to make sure the quality of translations were very close to 100%. We were surprised! The quality was even better than we expected and we were able to move forward faster than we thought." Jonas Nordberg, Support Manager, Sympa

Creating a customized glossary

Every company has certain phrases they like to use or words they want to be translated in a particular way in order to deliver a consistent customer service experience to all their customers.

We can help you create these if you don't have them available or, if you already have them, we can assist you insert them into your Fluentic account. For more information on how to do this please contact support@fluentic.com.

Scale-up and manage your support team

Hiring a new team member for every language you want to support is an expensive process. Then what do you do when they're on holiday or off sick? With the Fluentic Zendesk app, you can start offering support in those languages straight away. Even if you do have the language resource available, you can rely on Fluentic when they are out of the office, or in busy times when your agents need extra help.

The system can also be used to support new team members, even when their manager doesn't speak the same language. The translation tool can help ensure customers are being assisted in your company's voice and identify when a team member needs some extra guidance.

How does it work?

The Fluentic app is the effortless way to high-quality multilingual customer support.

Once you've installed the Fluentic app from the marketplace, it's integrated into your Zendesk interface. Then:

Step 1: Open a customer ticket that has been sent in another language. The Fluentic app will automatically translate it into English. You don't need to do anything! Step 2: Compose your reply in English. Step 3: Send the reply and it will automatically be translated back into your customer's language. You can also choose to review the translation before it is sent.

It's fast and a natural part of the working environment of your customer agents.