Seismic Learning Practice
Practice real Zendesk ticket scenarios in Seismic Learning.
5 reviews
설치
49
호환:
Support
개발자
Seismic Learning
Seismic Learning is powerfully simple training software that helps support teams do better work.
Seismic Learning Practice gives customer service teams a more realistic training experience. Send actual Zendesk tickets into Seismic Learning, making them available as practice exercises in a low-risk environment. Seismic Learning Practice is great for new employees learning process and typical ticket scenarios, as well as ongoing training to make sure your team is enabled to perform their best.
설치 방법
Follow the prompts to install the app. You will be asked to provide two fields in order to complete the installation:
Subdomain
Token
To get these values, you will first need to ask support to enable the feature for you. Please email support@lessonly.com to do that. You will then need to complete the following steps:
Login to Seismic Learning as an admin.
Navigate to Settings and click on the Integrations tab.
Under the “Zendesk Integration” section, a security token should be visible. If it is not, click on “Generate Token”.
Copy the Subdomain and Token and paste into the mandatory fields in the Zendesk app. Please treat the token as a password - do not share it, and please regenerate it if it is ever exposed.
Follow the remaining prompts to complete the installation.
Once your team has successfully installed the Seismic Learning Zendesk Practice App, you can now begin to use the integration for your team! Here are some details of how it works once installed.
On each ticket, there will now be a Seismic Learning Practice section on the right hand apps side bar. This feature can be used to send tickets from Zendesk to Seismic Learning. Add a usage note below to explain why this ticket would be helpful to add to a lesson for Practice.
고객이 전하는 이용후기
리뷰 남기기
Zendesk 커뮤니티에 나의 경험을 공유해 보세요