Skilljar
Unite your customer training and support initiatives
4 reviews
설치
68
호환:
Support
개발자
Skilljar
Skilljar is the leading customer training platform for companies to accelerate product adoption and increase customer retention. With Skilljar's Zendesk App, a conveniently located sidebar surfaces what courses your customer has enrolled in and completed within Skilljar, right next to their Zendesk support ticket.
Skilljar's Zendesk App empowers support teams to
- Quickly view customer training activity in Skilljar right on the Zendesk ticket sidebar 
- Resolve issues faster by providing relevant and targeted training content to customers 
- Improve customer experience with informed content recommendations based on prior customer training activity in Skilljar 
- Reduce ticket volume through an integrated educational approach 
About Skilljar
Skilljar's enterprise-grade customer training platform provides all the essential tools for Customer Training and Enablement teams to successfully onboard, engage and retain customers. The product is more than just a learning management system (LMS) - it's purpose-built for customer and partner enablement.
Features include
- A best-in-class student experience 
- Payments engine 
- Social certifications 
- Advanced analytics 
- Integrations with Salesforce and Marketo 
To learn more about Skilljar, or request a demo, visit our website at www.skilljar.com.
설치 방법
Installation instructions
How to add Skilljar's App to Zendesk
- Sign in to Zendesk, then click the Admin icon in the sidebar. 
- Select Apps > Browse, then find the Skilljar app and click the tile. 
- On the Skilljar app page, click Install app in the upper-right corner. 
- Enter the following required information, then click Install:- skilljar_api_key: An API key for your Skilljar account.To generate a Skilljar API Key, please follow the instruction here: https://support.skilljar.com/hc/en-us/articles/203811260
 
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