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Problem Incident Manager
Track problems, see missing links to JIRA, and manage your bug process like never before.
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호환:
Support
개발자
Integriq
About this app
Problem & Incident Manager
Complex bug workflows, scattered incidents, broken JIRA links, and messy problem–incident relationships slowing you down? You’re not alone.
And yes — incorrect incident counts in Explore reports don’t help either.
Problem & Incident Manager is built to fix exactly these pain points — and to help teams manage their bug process like never before.
Make every incident visible, spot missing JIRA links instantly, and turn reactive support signals into proactive product decisions.
Why it matters
Support teams see the symptoms; product teams need the signal.
Integriq unifies every incident under a single, reliable problem view, highlights missing or broken JIRA links, and surfaces exactly which incidents require action — so your teams ship better fixes, faster.
This app exists because spreadsheets, manual exports, and half-connected workflows slow everyone down. With one unified view and smart insights, you eliminate ambiguity and unlock truly data-driven prioritization.
What this app does
- Single, consolidated view of a Problem ticket and all related Incidents
- Instantly see which incidents map to each JIRA issue
- Automated linkage detection
- Coverage insights showing linked JIRA issues and missing JIRA links
- Exportable CSV reports and lightweight analytics for engineering, product, and stakeholder alignment
- Ease bug-process management — turn scattered incident signals into a cohesive workflow
Key features
- Single View & Precise Linking — Track every incident tied to a problem in one place and link them reliably to JIRA.
- Per-JIRA Columns — Add JIRA-specific visibility columns to instantly spot missing or incorrect links per issue.
- Coverage & Prioritization — Identify high-impact problems, measure incident coverage across multiple JIRA issues, and prioritize engineering work with confidence.
- Export & Share — One-click CSV export of incidents (including JIRA Issues) for post-mortems, sprint planning, or leadership updates.
Data Disclosure & Privacy
Our apps operate entirely within the Zendesk User Interface.
Integriq never accesses, stores, transmits, or processes your data outside your Zendesk instance.
- 100% GDPR compliant
- No external servers
- No data ever leaves your Zendesk environment
No tracking, no cookies, no hidden telemetry
앱 세부 정보
설치 방법
Installation Instructions
Install the app from the Zendesk Marketplace. Search for Problem & Incident Manager and click Install.
Open the app from the Zendesk navigation bar. Once installed, the app will appear in your Zendesk Navbar.
(Optional) Configure JIRA integration.
- If your Zendesk already has a JIRA integration, open the Settings section in the app.
- Choose your integration type: Legacy (v1) ** or **New JIRA Integration (v2).
- Enter the required field details (custom field ID or external ID).
- Click Save.
No JIRA integration? No problem. You can still view Problems, their related Incidents, and all incident details without linking to JIRA.
Start using the app. You’re all set — manage problems, track incidents, and instantly spot missing or incorrect JIRA links.
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