About SPEARAgentic.ai

SPEARAgentic.ai provides real-time fraud and compliance guardrails inside Zendesk, helping customer-service teams detect and stop fraud, dispute abuse, and policy breaches at the point of contact.

The app watches chats, calls, and (optionally) screen activity in real time and gives agents in-flow guardrails as they work: it flags social-engineering attempts, missing disclosures, policy violations, and risky data sharing before the response is sent.

Instead of finding problems days later in QA reports, supervisors see high-risk interactions as they happen and can intervene, coach, or tighten policies without leaving Zendesk.

What this integration does well

• Real-time policy guardrails as agents type in Zendesk Support

• Stops social engineering at the agent desktop before money moves or data leaks

• Protects sensitive customer data in flow, aligned to your internal policies

• Gives supervisors a live risk view of tickets, agents, and workflows

• Works alongside your existing macros, forms, and QA processes

How it works in Zendesk

• Runs in the Agent Workspace sidebar for Support (ticket and user views)

• Presents a clear overlay and a recent-warnings panel when policy conditions are met

• Can warn, require justification, or effectively "shutdown" high-risk responses based on your configured policies

How it uses AI

• AI models evaluate message text and optional screen activity for policy-risk signals (e.g. social engineering, toxicity, and sensitive-data patterns) and drive the WARNING/SHUTDOWN decision
• Model inference runs on our service; nothing executes inside the agent’s browser

• We do not train models on your Zendesk data; inputs are used only for real-time evaluation and logging per your retention settings

Data use & privacy

• Processes limited context (agent ID, ticket/user context, interaction metadata, and optional message/screen text) solely to evaluate policy and generate incidents

• No Zendesk credentials are stored by the app

• PII redaction: when enabled, personally identifiable information is redacted (masked) prior to model evaluation and any logging
• You control data retention and deletion; contact the developer for removal requests

Note: SPEARAgentic.ai supports compliance workflows and is not legal advice.