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Ticket Time Analyser
Track and export ticket status changes and handling time.
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호환:
Support
개발자
EasyApp
About EasyApp
EasyApp specializes in developing productivity-enhancing applications for Zendesk environments. Our mission is to provide intuitive tools that help support teams optimize their workflows and improve customer service efficiency.
App Functionality
Ticket Time Analyser is ideal for support teams who need detailed insights into ticket workflow through status changes - something difficult to measure in Zendesk Explore. The app enhances your Zendesk experience by:
What the app does:
- Real-time Status Tracking: Monitors every status change with precise timestamps
- Time Duration Analysis: Measures the time spent on each status transition
- Comprehensive Reporting: Provides complete tables with workflow details
- Flexible Analysis Options: Analyze individual tickets or export bulk data by date ranges
- Performance Insights: Helps identify bottlenecks, measure handling times, and improve response times
Key Use Cases:
Track Average Handling Time (AHT) per agent and ticket
Monitor status change patterns and workflow efficiency
Identify tickets with longer resolution times
Analyze agent and group performance metrics
Export detailed reports for management and compliance
Data Privacy & Security
We are committed to protecting your data privacy and security. This app:
- Does NOT extract or export your data from your Zendesk instance
- Processes data locally within your Zendesk environment
- Does not store customer data on external servers
- Only accesses ticket status change information necessary for analysis
- Maintains data within your Zendesk security boundaries
For complete details on our data handling practices, please review our Privacy Policy at: https://www.easyappforz.com/privacy-policy
Support
If you have any questions or need assistance, please contact us at contacto@easyappforz.com.
설치 방법
Installation Steps:
Click the Install button to add Ticket Time Analyser to your Zendesk instance.
Once installed, access the app from your Zendesk admin interface navigation bar.
Configure optional custom field IDs for time tracking (if you use apps like ticket times or time tracking).
Start analyzing your ticket data immediately; no additional setup required.
Note: The app works immediately with data from your Zendesk instance. We do NOT extract your data, everything stays in your instance.
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