About Omnea

Omnea is a modern platform that helps organizations streamline third-party risk, procurement, and compliance workflows. With robust automation, stakeholder collaboration, and integration capabilities, Omnea ensures a secure and efficient process for managing vendor operations.

What This App Does

The Zendesk integration for Omnea lets you create and manage Zendesk tickets directly within Omnea workflows. Whether you're processing vendor approvals, risk assessments, or internal escalations, this app ensures your support or compliance teams stay informed without switching tools.

Omnea can automatically open Zendesk tickets, append comments, sync status updates, and assign requests to specific Zendesk teams — improving transparency and reducing friction across departments.

Key Features

• Automatically create Zendesk tickets from Omnea workflow steps

• Sync ticket status and comments between Omnea and Zendesk

• Assign tickets to predefined Zendesk groups or agents

• Tag tickets with custom metadata like vendor name or risk level

• Maintain full auditability across requests and responses

Installation Instructions

1. Navigate to the Integrations section in your Omnea account settings.
2. Locate the Zendesk Integration and click Enable.

3. Authenticate your Zendesk account when prompted.

4. Configure the following settings:
   • Zendesk subdomain

   • Default ticket assignee or group

   • Tags or priority settings if applicable

5. Save the configuration.

You can now create and manage Zendesk tickets directly from Omnea workflows.

Get Started

To learn more, visit Omnea.co or read the full setup guide at our Help Center.