This App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See About Sunshine Conversations for more information.

Scriba Vox By Doc CX

Turn audio into insights within Zendesk

Scriba Vox is the ideal app for optimizing support in Zendesk by eliminating the need to manually listen to each audio message received from WhatsApp, Instagram, Facebook, and Chat.

It automatically transcribes voice messages and saves the text directly to the ticket as an internal comment, also providing a sentiment analysis (positive, neutral, or negative).

With a user-friendly interface and easy installation, Scriba Vox appears on the side of the ticket, allowing agents to listen and read the transcription at the same time.

Transcriptions are generated in real time and are available in Portuguese, English, and Spanish.

✅ Key Features:

• 🔊 Automatic transcription of audios from tickets (WhatsApp, Instagram, Facebook, and Chat)

• 📝 Internal comment with the transcribed content

• 📊 Sentiment analysis (positive, neutral, or negative)

• 🎧 Player interface with transcription visible in the side app

• 🌍 Multilingual support: Portuguese, English, and Spanish

• ⚙️ Quick and easy installation

🎯 Perfect for:

• Support teams looking to speed up service

• Managers needing easier conversation analysis

• Companies using AI for conversation data analysis

• Inclusive service through accessible transcription

🎁 Free Plan

Try Scriba Vox with:

• 7-day free trial

or

• 100 free minutes

Boost your support efficiency with Scriba Vox By Doc CX and stop wasting time listening to every single voice message.