Panic Button
A panic button for urgent tickets
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호환:
Support
개발자
Andre Oliveira
🚨 Bring your entire support team together — with just one click
The Panic Button is a lightweight and powerful tool that empowers agents to instantly escalate urgent tickets across your Zendesk environment. With a simple, color-coded button added to the ticket sidebar, your team gains the visibility and responsiveness needed to deliver fast, coordinated support when it matters most.
Whether you're managing high-stakes B2B accounts, sensitive customer issues, or service-level escalations, Panic Button helps ensure the right people are alerted at the right time.
🎯 Key Benefits
- 🚨 One-click ticket escalation to selected groups or all agents
- 🎨 Visual indicator (green, gray, red) based on trigger status and permissions
- ✅ Works with all Zendesk plans – no backend or configuration needed
- 🌍 Multilingual support: English, Portuguese (BR), Spanish, and French
- 🔐 Keeps your team aligned on what’s urgent, without losing control
💼 Perfect For
- Support teams handling premium accounts or strict SLAs
- Organizations seeking higher collaboration during customer crises
- Companies that value speed, transparency, and teamwork
🚀 Final Note
Install now and bring clarity and action to your most important tickets — instantly!
설치 방법
Getting started with the Panic Button app:
Sign in to your Zendesk Support account.
- Click the Admin icon in the sidebar.
- Go to Apps > Marketplace, then search for Panic Button and click on the app tile.
- On the Panic Button app page, click Install app in the upper-right corner.
Note: This app is only available to customers on Professional and Enterprise plans. Enter a name for the app.
Configure the available settings according to your team’s needs.
- Click Install to complete the process.
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