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BlockSurvey

Embed end-to-end encrypted surveys in Zendesk Support for quick feedback.

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Support

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BlockSurvey

BlockSurvey for Zendesk Support

Overview

BlockSurvey for Zendesk Support enables support agents to seamlessly access and share end-to-end encrypted surveys with customers directly from the Zendesk Support interface. Enhance customer engagement by collecting valuable feedback in real-time, streamlining your support and service improvement process.

Key Features

  • 📋 Instant Survey Access: View and select surveys from BlockSurvey within Zendesk Support.

  • 🔒 Data Security: Encrypted surveys protect customer details.

  • ✉️ Seamless Sharing: Send surveys to customers with a single click.

  • 🔄 Real-Time Feedback Collection: Improve customer experience by gathering immediate insights.

  • 🔧 Easy Integration: Install from the Zendesk Marketplace and connect your BlockSurvey account effortlessly.

How It Works

  1. Install the BlockSurvey app from the Zendesk Marketplace.

  2. Integrate your BlockSurvey account within the app settings.

  3. Once configured, agents can access available surveys and send them directly through Zendesk Support.

  4. Customers receive and complete surveys in real-time, allowing businesses to collect instant feedback.

Why Choose BlockSurvey for Zendesk?

✔️ Streamlined Workflow: No need to switch platforms—everything is accessible within Zendesk Support.

✔️ Faster Feedback Loop: Improve response times and decision-making with real-time survey responses.

✔️ Simple & Secure: Enjoy hassle-free integration with a privacy-focused survey solution.

Get started today and enhance your customer support experience with BlockSurvey!

설치 방법

Installation Instructions

  • Install the BlockSurvey App:

    • Go to the Zendesk Marketplace and search for 'BlockSurvey'.

    • Click 'Install' and follow the on-screen instructions to complete the installation.

  • Create a Survey in BlockSurvey:

    • Log in to your BlockSurvey account.

    • Create a survey that you want to share through Zendesk.

  • Connect BlockSurvey with Zendesk:

    • In BlockSurvey, go to the 'Integrate' tab.

    • Select 'Zendesk' and follow the steps to connect your Zendesk account.

  • Start Sharing Surveys:

    • Once connected, your surveys will be listed in Zendesk Support.

    • Support agents can access and send surveys directly from the Zendesk interface.

    You're all set! Easily collect feedback and improve customer support with BlockSurvey.

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