Who can benefit from the Log360 Cloud app?

The app is designed for security analysts and IT administrators who use Zendesk as a part of their IT security and management (ITSM) framework. It enables them to monitor and manage their organization's network security seamlessly and directly from the Zendesk interface.

How will this app benefit Zendesk users?

By integrating Log360 Cloud with Zendesk, users can enhance their security incident response capabilities directly from their help desk platform. This integration allows IT and security teams to:

• Detect threats and vulnerabilities in real time

• Respond to incidents without switching between tools

• Streamline workflows by managing alerts and tickets within Zendesk

Key Features

The Log360 Cloud app empowers Zendesk users with a host of powerful features, enabling them with:

• Security Alerts: Receive instant security alerts for any detected incidents in your Zendesk environment, enabling you to take swift action and mitigate threats.You can also choose to customize or disable notifications for specific alert profiles, based on your operational needs.

• Incident Management: Create Zendesk tickets automatically for detected security incidents, assign them to a network administrators, manage devices, assign priorities, and update statuses— all from within the Zendesk console, thanks to the two-way sync provided by Log360 Cloud. Further, you can also export the incidents as PDF files.