Overview

While being thanked is nice, thank you replies are notorious for wasting agent time.

Without AI, the best you can do to prevent them is set up Zendesk triggers to look for keywords like "thank you"—but that’s unreliable. A customer might say, "Thank you, but I actually need something else," and a simple keyword rule would mistakenly solve the ticket.

That’s where Thank You Autosolve comes in. Our app uses AI-driven reasoning to determine whether a reopened ticket’s reply is truly a gratitude-only message: one where no further action is needed. If it is, the ticket is automatically solved. If not, it remains open for the agent to review.

How It Works

• Easy Setup – Install the app (takes less than 5 minutes) and it will immediately start listening for potential thank you replies on all tickets going forward.
• AI-Powered Detection – When a ticket reopens with an end user comment, our AI logic analyzes it.
• Intelligent Autosolve – If the comment is purely a thank you reply, the ticket is solved automatically.

FAQs

• Does the app handle comments from other languages?

Yes! Thank You Autosolve effectively solves thank you replies for major languages including- but not limited to- English, Spanish, French, German, Portugese, Italian, Japanese, and Mandarin. If you're wondering about its effectiveness for another language, we encourage you to install the app for the free trial and test it out!

• How can I verify that the app is accurately solving only true thank you messages?

Tickets solved by our app are tagged with "thankyouautosolve." Upon installation, our app creates a "Solved Thank You Autosolved Tickets" view where you can see all tickets solved by our app (i.e., tagged "thankyouautosolve").

Once you're confident in the app’s accuracy, you can choose to deactivate that view.

• What happens if AI isn’t sure about a reply?

If a response isn’t clearly a thank you reply, the app will err on the side of caution and leave the ticket as is.