🚀 Optimate.me Self Service Portal 🚀

Optimise and self-manage your Zendesk environment on your terms, in real time!

It’s time to take control and simplify the management of your Zendesk experience. 🌟 Introducing Optimate.me Self Service Portal, the perfect solution for Zendesk users who want to ensure their account is running at its best without the hassle.

With Optimate.me Self Service Portal, you’ll gain access to powerful features designed to make Zendesk management easier, faster, and more efficient.

Key Features

⚡ One-Click Technical Review – Instantly analyse your entire Zendesk setup and detect issues across triggers, automations, macros, routing rules, agent settings, and more—making problem-solving quicker and easier than ever.

📊 Simplified Account Management – Manage your Zendesk account effortlessly with all your information in one place—no more sifting through menus or chasing emails.

⏱ Real-Time Fixes – Quickly identify and resolve issues without manually checking each trigger, automation, or macro. Get clear, actionable insights for immediate fixes—no guesswork involved!

🔄 Automated Requests – Need to add or remove users? Upgrade or downgrade plans? It’s all just a few clicks away. Plus, you can now add new SKUs like AI Agents and Workforce Management (WFM) directly through the self-service portal—no need to contact support.

📊 Analytics Dashboard – Gain real-time insights into your Zendesk usage, optimise your plan, and ensure you’re maximising value and efficiency.

🔧 Request One-on-One Demos – Want to explore new features like AI Agents, WFM, Quality Assurance, and more? Book personalised demos directly from the app to get the most out of your Zendesk experience.

💸 Billing Overview – Access all your Zendesk billing information in one place—no more digging through invoices or tracking down details.

Who Is This For?

👉 Zendesk users looking to optimise their environment and maintain error-free configurations.

👉 Admins and managers who want to streamline processes and ensure everything runs smoothly—without relying on external support.

How Does It Work?

🔽 Install & Setup – Install Optimate.me Self Service Portal from the Zendesk Marketplace. It’s ready to use in under a minute!

🔍 One-Click Review – Run a full technical analysis of your Zendesk environment with one click, checking all configurations for errors.

⚡ Fix Errors Fast – Get actionable insights and resolve issues immediately with direct access to problem areas in your admin centre.

🛠️ Self-Service on Your Terms – Make changes, automate fixes, and optimise your environment without waiting for support.

FAQ

❓ How do I access the self-service portal?Simply install the app from the Zendesk Marketplace, log in, and start managing your Zendesk environment via the left-hand side app button.

❓ Is there any additional cost to use the app?The Optimate.me Self Service Portal is completely free for all existing Optimate.me customers. For non-customers, a fee applies as specified above.

❓ How long does the setup take?Less than a minute! Install the app, log in, and you’re good to go! ⏱️

❓ How secure is my data?We use advanced encryption protocols and comply with GDPR to keep your info secure. 🔐

❓ Who are we?We’re Zendesk’s largest premier partner, helping businesses optimise their Zendesk environments for years. 🌟 Our goal is to make managing Zendesk as easy as possible. 🙏

Ready to Take Control?

🚀 Install Optimate.me Self Service Portal today and optimise your Zendesk environment—on your terms, in your timeframe! 💪