Snooze
Snooze your tickets for a custom time duration and let us handle the reminders
평점 없음
0 reviews
설치
2
호환:
Support
개발자
Omni Wise
Imagine you're in the midst of a busy day, juggling multiple tasks and support tickets, and you need a short coffee break to catch your breath or a bit more time to gather all the necessary information related to a ticket.Relax, take that well-deserved break, and let Snooze APP handle the rest.With just a few clicks, you can snooze your tickets for a custom duration, giving yourself the breathing room you require.
Features
Custom Snooze Duration: Choose a personalized time duration for snoozing tickets, tailored to your specific needs. Whether it's a short break or an extended research period, Snooze APP has you covered.
Time Progress Display: Agents track timer progress directly in the ticket panel, ensuring they stay informed for effective workflow planning.
Email Notifications: Receive email reminders when your snooze duration is up, ensuring you never miss a beat and can return to handling your tickets promptly.
Real-Time Notifications : In addition to email reminders, agents receive real-time notifications directly in the agent workspace when the snooze duration is up for a specific ticket.
Admin Panel : Gain control over who can create timers and snooze tickets, admins can manage user permissions and access levels, also, have the flexibility to enable or disable email reminders for snoozed tickets.
How does it work?
In case you need to leave your ticket for breaking, analyzing or researching issues, from your ticket sidebar panel you can set a custom timer directly based on your need.
Once you start the timer, the ticket status will be changed to snooze and tagged with the #ticket-snoozed-for-duration and a timely progress will be displayed for you.
In case you need to update your timer duration, you can stop or delete the running one and start a new timer.
Once the timer duration is up, the ticket will reopen and an email will send to you (enabled by admin from Admin panel).
So what you are waiting for !! Take that much-needed break or dive deep into research We'll keep track of your tickets so you can go back and handle them, try Snooze APP today and reclaim control of your support workflow.
Powered by Omni Factors.
설치 방법
Once you install the app from the marketplace, it will ask you to add a required parameter Status Id.
Navigate to the Admin Center in your Zendesk account.
From the navigation bar, select Ticket Statuses.
- Create a New Ticket Status:
Click on Create Ticket Status.
Set the category to Pending.
Name the status either Snooze or Snoozed.
Provide a description, such as Snooze your ticket for a custom time.
Check the Set as active button.
Save your changes.
- Retrieve the Status Id:
After creating the custom status, go to the Ticket Statuses panel.
Click on the three dots next to the ticket status name.
Choose Edit.
You will find the ID at the top of the Edit Ticket Status screen.
Copy this ID and paste it into the Status Id field.
From Nav Bar app, you can enable the notification feature to send email reminders when timers expire, also, you can control who can create timers.
고객이 전하는 이용후기
리뷰 남기기
Zendesk 커뮤니티에 나의 경험을 공유해 보세요