About JustCall

JustCall is a cloud phone system that comes packed with advanced capabilities like automation, integrations, and analytics. It ensures productive experiences for agents, sales reps, and managers. With JustCall-Zendesk integration, you can supercharge your support functions with contact center features.

Try JustCall for free. Click here to get started with your 14-day free trial in under 5 minutes.

What can you do with JustCall-Zendesk Integration?

JustCall offers a versatile and quick integration with Zendesk that can enhance the experience for your customer-facing teams. Work more efficiently with easy-to-use call center features like click-to-call, auto-logging, IVR, SMS logging, power dialer, and more.

Some useful features are:

1) Make & receive phone calls within Zendesk: Our native app for Zendesk appears next to your tickets and contacts so that you don't have to move away or switch between screens.

2) Send text messages with a click, run bulk SMS campaigns: Ramp up your outbound and inbound campaigns with text messages. You can even import your contacts to JustCall from Zendesk to send a text broadcast (bulk SMS).

3) Track your activities, call recordings & voicemails: View your daily interactions with contacts and keep track of every activity. Easily listen to call recordings and voicemails, gain context and navigate conversations. Playable call recording is available only with “Partner Edition”.

4) Convert calls from unknown numbers into contacts (optional): You can capture incoming calls from prospective leads and convert them into New Zendesk contact.

5) Log calls and texts under the same ticket: JustCall doesn’t create new tickets on Zendesk unnecessarily. We like to keep things simple and the dashboard uncrowded. Your calls are logged back under the same ticket from where they originated. Our systems are designed to log your incoming and outgoing text messages with a customer under a single ticket.

6) Powerful analytics: You can track calling and texting activities on the agent level directly from your Zendesk account. In addition, get access to detailed analytics on the JustCall dashboard.

What more do you get with JustCall?

1) Local phone numbers available in 70+ countries: Expand in international markets with business phone numbers people recognize & trust.

2) Integration with 100+ business tools: In addition to Zendesk, integrate JustCall with tools like HubSpot & Salesforce. Create custom workflows in minutes.

3) Multichannel conversations: Send bulk SMS & MMS. Run text message drip campaigns on auto. Leverage SMS bot.

4) Value at every step: From affordable pricing to faster speed-to-value, JustCall optimizes your ROI with improved agent productivity & customer engagement.

5) Hassle-free migration: Already using a different cloud phone? Migrate easily with end-to-end support from our experts.

6) World-class support: Have a dedicated account manager to address all your needs. Find help by your side all the time.