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Sondar CSAT Surveys

AI powered CSAT, NPS and CES surveys for Zendesk

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Sondar is the easiest way to add CSAT, NPS and CES surveys to Zendesk email triggers.

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Sondar Offers:

  • Customizable CSAT Surveys (3, 4 or 5 scale).
  • NPS, CES and 5 star survey options.

  • AI that unlocks trends & actionable insights.

  • Multi question surveys with conditional logic.

  • Style surveys to match your brand.

  • Sync ratings back to Zendesk.

Add CSAT, CES, NPS surveys to resolved ticket emails
Easily add popular customer feedback surveys to any Zendesk workflow with a no-code setup that takes less than 5 minutes.

Surveys are embedded in the emails you’re already sending, not separate ones. They seamlessly integrate with Zendesk’s event-triggered or time-based workflows for effortless automation.

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AI that unlocks actionable insights Don’t settle for vague responses. Sondar’s AI Researcher asks relevant follow-up questions to uncover actionable insights that drive real change.

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Style surveys to match your brand Increase trust and boost response rates with branded surveys that match the look and feel of your brand.

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Customize surveys for more relevant feedback Multi-question surveys let you ask specific, targeted questions for deeper insights.

By covering multiple topics in one survey, you can gather detailed feedback to make informed decisions and improve customer satisfaction.

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Turn supporters into advocates When a customer leaves a positive response, prompt them to share their experience by leaving an online review.

For negative feedback, quickly route it to the right team to address the issue and prevent it from escalating further.

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Comprehensive dashboards & reports Easily track satisfaction scores, engagement rates, and trends, while segmenting data by customer, team member, or any Zendesk attributes. This allows you to pinpoint the exact drivers of customer satisfaction and make informed improvements.

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If you have any questions about Sondar's Zendesk CSAT Surveys, ask us at help@sondar.io

설치 방법

📢 With Sondar, you can build CSAT or NPS surveys that you can embed directly into Zendesk email templates.

Installation Guide

👉 Create a free Sondar account

👉 Goto Survey > New.

👉 Once you have customised the survey to your needs, flick over to the Share tab > External Email Embed > Choose Zendesk from the dropdown.

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Add your survey to Zendesk

  • In your Zendesk account, open the Admin Center.

  • With the Admin Center open, click on Objects & Rules from the Main Menu to expand it.

  • Look for the Business Rules section within Objects & Rules.

  • Here's where you will find both Triggers and Automations.

Case A: We are already using Zendesk's default satisfaction feature

👉 Replace the {{satisfaction.ratingsection}}_ placeholder with your embed code.

Case B: We are NOT using the default satisfaction feature

If you’re not using Zendesk’s satisfaction feature, we recommend including the survey in the trigger that alerts customers of a solved request. This gives them the opportunity to rate the ticket once you’ve marked it as complete.

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Try out the embed

Its time to give it a try! Create a test ticket with yourself as the requester, then head to your email and pick a rating. You should see your feedback appear in Sondar instantly. 🎉 🍾 🥳

If you have any questions or just need a hand setting this up, flick us an email - help@sondar.io

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