ManageEngine EventLog Analyzer
Resolve security incidents faster by managing security alerts within Zendesk.
평점 없음
0 reviews
호환:
Support
개발자
ManageEngine
Who can benefit from the EventLog Analyzer app?
The app is ideal for security analysts and IT administrators who use Zendesk as a part of their IT security management (ITSM) framework. It enables them to seamlessly monitor and manage their organization's network security seamlessly. This app strengthens your organization's security posture by enabling incident detection, ticketing, and response—all within your Zendesk environment.
How will this app benefit Zendesk users?
By integrating EventLog Analyzer with Zendesk, IT and security teams can track, analyze, and manage security incidents efficiently—without leaving Zendesk. This seamless integration enhances your workflow, enabling quick responses to potential threats.
Key Features
The EventLog Analyzer app brings a host of powerful features to Zendesk users, enabling you with:
Security alerts: Receive instant security alerts for any incidents detected through EventLog Analyzer. You can also customize or disable notifications for specific alert profiles.
Effective incident management: Automatically create Zendesk tickets for detected security incidents, assign them to network administrators, manage devices, assign priorities, and update statuses—all within the Zendesk console, thanks to the two-way sync. You can also export incidents as PDF files.
Efficient incident response: Run predefined response workflows for tickets generated from EventLog Analyzer or other sources. This feature reduces response time and improves operational efficiency.
설치 방법
Before you begin:
Download and install ManageEngine EventLog Analyzer, if you haven't deployed EventLog Analyzer yet.
If you're an existing user, ensure that you have updated the EventLog Analyzer app to its latest version.
To establish communication between EventLog Analyzer and Zendesk, ensure that the EventLog Analyzer host name is publicly accessible.
Note: Ensure that you install version 12560 or above.
Steps to Install and Configure:
Log in to your Zendesk account as an admin.
Download the EventLog Analyzer app from the Zendesk Marketplace.
Provide EventLog Analyzer Domain (without https://).
Open EventLog Analyzer and generate an AuthToken with the following scopes: product.details.read, ticketingtool.configuration.read, incidents.update, incidents.export.create, incidents.export.read, devices.update, workflows.read, workflows.execute, alertprofiles.read, and ticketnotification.update.
Copy the AuthToken and paste it into the AuthToken field in Zendesk.
Click the EventLog Analyzer icon from the left-hand navigation pane, and then click the Integrate Now! button.
Enter the URL of the server where EventLog Analyzer is running.
Click Next to complete the integration. Once EventLog Analyzer has been successfully configured, you can edit the configuration details if needed.
Note: Admin users will have access to all pages by default. Non-admin users must be associated appropriately to perform actions from the Tickets window. To associate users, go to the Associate Users tab in the configuration section and associate the Zendesk users.
You are now all set to manage EventLog Analyzer from your Zendesk console.
고객이 전하는 이용후기
리뷰 남기기
Zendesk 커뮤니티에 나의 경험을 공유해 보세요