VOC.AI Chatbot
Supercharge Zendesk agent productivity
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호환:
Support
개발자
voc.ai
This App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See About Sunshine Conversations for more information.
Welcome to Voc.ai! Our AI Chatbot is a cutting-edge solution designed to revolutionize customer service and streamline your support processes. Train our AI Chatbot with your own materials to handle customer support questions and assist in product recommendations, driving customer purchases and boosting sales.
Key Features:
Support for 50+ Languages: Communicate with customers in their preferred language, anywhere in the world.
Responses in Under 10 Seconds: Provide quick, efficient answers to customer inquiries.
Multi-Channel Integration: Seamlessly integrate with platforms like live chat, Zendesk, and others.
Intelligent Query Handling: The AI distinguishes between questions it can answer and escalates complex issues to human agents.
Always Online: Available 24/7, ensuring customer support is always accessible.
Try our AI Chatbot now to automate your customer support, save time and costs, and enhance customer satisfaction with Voc.ai AI Chatbot.
설치 방법
Zendesk Response Integration
Description
Authorize Zendesk from our platform to use our AI Agent for automated responses.
How to Install
Register and log in to voc.ai, subscribe to the chatbot, and navigate to "System Integration."
Select the Zendesk portal, enter your Zendesk domain, and click save to be redirected to the Zendesk platform for authorization.
Return to the "System Integration -> Zendesk", select a hosted customer service account at the bottom of the page. Our AI Agent will use the selected account to respond. You can also choose to process specific views or all tickets in "ticket processing mode."
Once set up, Zendesk tickets will be automatically responded to by our AI Agent.
Chrome Plug-in
Description
The Chrome plug-in is designed to generate responses in Zendesk, allowing human agents to review the response before sending it.
How to Install
Register and log in to voc.ai, subscribe to the chatbot, and navigate to "System Integration."
Select "Google Chrome Extension" and follow the instructions to download it. This extension will only be shown on certain websites like Zendesk or voc.ai to minimize disruption.
In Zendesk, click the floating window on the right side of the browser, log in via the profile icon in the upper right corner, and return to Zendesk.
In a ticket, click the "AI Response" button under the customer question to generate a reply based on your knowledge base. Review the response and send it.
Integrate Voc.ai Livechat to Zendesk
Description
Conversations from our live chat can be automatically logged into Zendesk for unified management and review.
How to Install
Register and log in to voc.ai, subscribe to the chatbot, and navigate to "System Integration."
In Zendesk, go to the admin center, navigate to Apps and integrations -> APIs -> Conversations API. Click on "Create API key" to obtain credentials and record them.
In Voc.ai "System Integration -> Zendesk," select LiveChat in the Functions section and enter the credentials obtained from Zendesk.
Once configured, all conversations from the Voc.ai live chat portal will be logged into Zendesk.
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