Omni Thanks GPT
Your automated ticket resolution companion. Close thanks tickets effortlessly .
평점 없음
0 reviews
설치
1
호환:
Support
개발자
Omni Wise
Are you tired of spending valuable time solving the tickets that are reopened by customers who express gratitude for something? Say goodbye to manual ticket closures and hello to a smarter, more efficient support workflow.
🌟Introducing Omni-Thanks GPT where Zendesk meets GPT intelligence for seamless ticket resolution🌟
How it works?
Our application actively listens for reopened ticket events within Zendesk. When a ticket is reopened, our APP utilizes the capabilities of GPT to analyze and classify it.
If the message is a simple expression of gratitude, the app automatically resolves the ticket and tags it with #omni-thanks-gpt.
Conversely, if the message indicates a need for further assistance, the app tags the ticket with #omni-thanks-gpt-agentneeded and disregards it.
Why Omni-Thanks GPT?
- 🚀Boost Productivity: No more manual ticket closures! Omni-Thanks GPT frees up your team's valuable time, allowing them to focus on impactful tasks that drive your business forward.
- 🛠️Enhance Customer Experience: Enhance the customer experience by reducing response time and ensuring that support is readily available for issues that truly require attention.
- 🔧 Easy Installation: Say goodbye to complex setups! Quickly integrate Omni-Thanks GPT into your Zendesk environment hassle-free.
- 🔒 Security First: Rest assured, your customers' messages are never stored or saved, ensuring their privacy and security are always protected.
- 📈 Automated Ticket Tracking: Stay on top of resolved or ignored tickets with instant notifications, keeping your team informed and efficient.
- 📱 Always On, Always Accessible: Whether online or offline, Agents are notified of automatically resolved or ignored tickets which are assigned to them through a top bar notification instance.
- 📝 Comprehensive Insights: Gain valuable insights into your support operations with a centralized log that captures every interaction, providing data for analysis and optimization.
Ready to revolutionize your support strategy? Say hello to Omni-Thanks GPT and take your customer support to the next level!
Powered by Omni Factors.
설치 방법
After install it from marketplace .
As a Zendesk admin go to the navbar app screen and activate the Auto Closing process by switching the button (Activate Auto Closer) on.
The App will start listening for newly reopened tickets and process them.
In case you need to stop or deactivate the Auto Closing process you can go back to the toggle button (Activate Auto Closer) and switch it off.
고객이 전하는 이용후기
리뷰 남기기
Zendesk 커뮤니티에 나의 경험을 공유해 보세요