Meet Rivelio by Ansvery – a set of AI-powered features designed specially for support teams to enhance their Zendesk experience. This is what your support agents need to be more productive and efficient.

Give it a try and let us know what you think!

NAIL EVERY SUPPORT INTERACTION using our summary and communication sentiment AI.

We have some cool AI features you will find handy:

This tool analyzes user messages and tells you how your customers really feel. It helps you decode complex customer emotions and tailor your responses perfectly to direct the communication the way you want.

Forget about scrolling through endless conversation threads. This feature gives you a concise summary of your chat with a customer, pulling out all the key details you need for a successful interaction. It's a real time-saver.

Ever find yourself drowning in a sea of customer requests trying to piece together what's going on? Our AI assistant sifts through user requests and pulls out all important info for you. No more painful scrolling or searching. Get the highlights of what's been going on and what your team has already done to help out.

How it works

Сlick on one of the options, and the results will be added as a private comment in the thread.

• valuable insights from customer interactions are retained within the system.

• no need for repetitive actions.

• immediate context for support agents who may need to review the ticket in the future.

• streamlined communication among support team members who work on the issue.

Advantages

AI at hand: Instant access to AI widget right from Zendesk.

Quick Setup: Easy to start and instant result in just 5 minutes.

Outcome privacy: Outcomes are stored within requests and available exclusively to team members.

Payment Info

The tool is free to install and use. No credit card required.

How to install

1. Click the “Install” button.

2. Add our widget to Google Chrome Extensions.

3. Complete the registration process to link the widget to your Zendesk account.

4. Check your email and confirm the account.

5. Open your Zendesk account and reload the page.

6. See a pop-up to login.

7. See the widget appear at the right side of the screen and pin it if necessary.

8. The widget is set up and ready for action.