IPscape CTI Adaptor

Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing

Complete your Zendesk experience with Powerful Communication Technology

Empower your team with the right tools to have more personalised customer conversations with IPscape’s Zendesk CTI Adaptor, bringing powerful communication tools including telephony within your Zendesk instance. The CTI Adaptor for Zendesk combines leading CX communication and contact centre functionality with one of the world’s leading CRMs - Zendesk.

Key features:

• Click-to-Call

• Wrap Code / Dispositions

• Outbound Dialler – Preview, Predictive, Progressive

• Record ‘pop’
  
• Automatic call logging

• Call recording

• Smart call routing with IVR technology

• AI-generated post-call summarisation

• IPscape is ISO 27001 certified and has documented policies for the handling of all data.

Leverage the Zendesk CTI and achieve:

• Increased Productivity - agents access complete contact centre and CRM functionality within the one screen

• Improved Efficiencies – automatically update records with important information after a call

• Reduced Average Handling Time - improve the efficiency of your team with ‘screen-pops’ that provide relevant customer information
  
• Centralised Reporting - understand contact centre performance within your CRM platform

• Enhanced Data Accuracy with AI - leverage AI for the automatic transcription and summarisation of customer conversations

For any further enquiries or a demo request, please get in touch with us at https://www.ipscape.com/contact.