Knowmax stands out as a premier Customer Engagement and Self-Service Platform, making strides in over 20 countries and empowering brands in their Digital Transformation & Omni-Channel Initiatives.

As a Do It Yourself (DIY) platform, Knowmax enables CX & Training Heads to effortlessly create, curate, and distribute knowledge across assisted and digital touchpoints. Break down departmental silos to gain a competitive edge in customer experience initiatives.

The seamless integration of Knowmax with Freshdesk elevates agent capabilities, allowing them to tackle intricate calls with guided workflows presented in a decision tree format within the CRM. The resolutions provided can be swiftly inserted into the CRM by a simple button click, streamlining post-call documentation and eradicating any chances of inaccuracies.

Knowmax comprises essential components like Decision Trees, Dynamic FAQs & Articles (Knowledge Base), Picture Guides, and Learning & Quiz Management.

Key Benefits:

1. Agents experience zero documentation errors.

2. Significant time savings on post-call documentation.

3. A centralized repository of knowledge.