Dialfire
Ultra-efficient predictive dialer for your outbound campaigns
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호환:
Sell
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Dialfire
With Dialfire, your telemarketing campaigns can reach three to four times as many leads.
Do you run extensive phone campaigns with many outbound calls? Do you want to contact significantly more leads than before, perfectly organized with meaningful reporting? Then Dialfire is for you.
Effortlessly accelerate your campaign with Dialfire's predictive dialer, whether you have 1 or 1000 people working on it. Of course, you will still have the option of preview dialing for your most precious leads that require individual call preparation.
With just a few clicks, you will convert Zendesk Sell pipeline stages into a Dialfire campaign, ready to go.
Easily triple the number of leads you reach:
Systematic processing of leads you want called
Automated instead of manual dialing, powered by machine learning techniques
Less time-consuming routine work for your team
Work your lead list with multiple teams
Secure campaign outsourcing to external call centers
Dialfire supports any kind of campaign:
Pre-configured campaign templates for common campaign types like
sales campaign
appointment scheduling, including route optimization
surveys
Call script integration
Freely customizable form and data fields, including dynamic scripting and API integrations
No manual data handling:
Automatically synchronizes data both ways between Zendesk Sell pipeline stages and Dialfire campaigns
Dialfire creates transparency: Closely monitor all relevant campaign performance parameters and track how effective and profitable your campaign is:
Pre-configured and fully customizable reports
Real-time report updates
Work time tracking
On-demand and automatic call recording
Live call monitoring and call barging
(New!) call analyzer transcribes call recordings and allows ad-hoc searching or background tagging of phrases
Fully cloud based:
All data is securely stored and replicated across multiple cloud data centers. You can count on the outstanding availability and reliability of Dialfire even in the unlikely event of regional data center outages.
Ready to call.
No need to install separate applications or browser extensions
Make calls to destinations all over the world right away using our phone carrier connections
Alternatively bring your own SIP trunk from your preferred telephony provider
Configure your existing phone numbers for use in both outgoing and incoming calls
Easily acquire new phone numbers from around the world through the interface
Fair and transparent pricing:
With Dialfire you don't have to worry about license fees. You only pay for what you use.
pay per use, based on your call minutes
no monthly user fees, unlimited seats and users
no set up fees, no commitments, no minimum spendings
설치 방법
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In order to share your data between Dialfire and Zendesk Sell you need at least a Dialfire account and a Zendesk Sell account.
Installation
- Install the Dialfire App in your Zendesk Sell account via this link.
You need to log into your Zendesk Sell account and share access to your data. You will then be redirected to Dialfire where you also need to log in. It is important that your user has administrator rights in Dialfire.
After successful login, you will be redirected to the app configuration page.
Configuration
Data synchronization is based on pipeline stages in Zendesk Sell and campaigns in Dialfire, i.e. all deals within the specified stage are transferred to Dialfire for further processing. Changes to contact data in Dialfire are transferred back to Zendesk Sell. Calls and call recordings made in Dialfire show up in the activity list of the Zendesk Sell deal.
On the left side, select the desired pipeline and stage in Zendesk Sell. On the right side, select a campaign template in Dialfire. You can also set the campaign title in Dialfire. Then click Create.
This creates the connection and also a new campaign in Dialfire. An additional entry appears on the configuration page where the connection can be further configured.
The configuration can be changed at any time. If you want to adjust the configuration at a later time, you just need to open the configuration page again.
To change the configuration of your connection, click Edit.
On the left side you can define which fields of your deals, contacts and organizations should be shared with Dialfire. By default, many fields are already selected. You can adjust this setting at any time. Changes to the fields you have activated here will also be transferred back from Dialfire to Zendesk Sell.
On the right side you can select the Dialfire Task in which the data should be imported. In most cases you can keep the default setting.
As soon as you press Edit again, the changes will become active.
To transfer the deals from your Zendesk Sell stage to Dialfire, please press Synchronize. This will start the synchronization. From now on, synchronization will be automatic, i.e. new deals in the stage will automatically be transferred to Dialfire. Deleted deals or deals that are moved out of the stage in Zendesk Sell are also removed from Dialfire.
The connection can be deleted via Delete.
You can create as many connections as you want.
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