All Messaging bot integrations will require you to have Sunshine Conversations access and usage purchased or included in your plan. If you would like to learn more about purchasing Sunshine Conversations, please speak to your Zendesk representative who will be happy to help.

Listen, respond, and resolve - automatically. The Gartner Magic Quadrant Leader in Conversational AI brings intelligent Virtual Assistant automation to Zendesk Sunshine Conversations and Messaging.

Assign the Intelligent Virtual Assistant to converse with your customers for common and repetitive requirements, and free up agents for more critical, high value requests.

Upon request, Agent Transfer will transfer the customer from the Virtual Assistant to the human agent in Zendesk Support's Agent Workspace.

Optimize customer experience with the Kore.ai Platform for Zendesk Sunshine Conversations and Messaging

• Proven ability to contain up to 90% of customer requests
• Reduce hold times by as much as 50%
• Learn from customer interactions and apply to future conversations

• Handle multi-turn conversations
• Apply context to improve communication

• Handle task interruptions

Key Features

• 3 Engine NLU yields highest accuracy at measuring customer intent
• Low code/no code platform allows for visual bot design and testing without developer training

• Use Generative AI features to speed time to market, including auto-dialog creation, creation of training and testing data and prompt rewriting

• Visual dialog builder helps to quickly and easily design conversations, create conditional nodes to handle multiple intents and sub-intents, and pause and resume scenarios

• Choose from multiple machine learning approaches including *new zero-shot and few-shot models *
• 24/7 personalized support

• Supported for 100+ languages

• Channel integrations available for leading customer experience solutions and data systems

Zendesk Actions

The Kore.ai XO Platform can be utilized to build any automation process across various industries, verticals and channels. Zendesk customers rely on the ticketing process in Zendesk Support to provide exceptional customer service. Our pre-built integrations with various platforms including Zendesk fast track your ability to deploy and recognize value from your Kore.ai automation investment.

Our Actions offering for Zendesk includes pre-built integrations with the ticketing APIs. Configure authorization with your Zendesk Support instance and use Kore.ai platform templates to:

• Create Ticket

• Update Ticket

• View Ticket by ID

• List All Tickets

• Search Ticket

• Delete Ticket

Demo Videos

Overview of solution Kore.ai and Zendesk Sunshine Conversations and Messaging

Travel Bot Example Zendesk Integration with Kore.ai Airlines Travel Bot