My AskAI
Ultimate, easy-to-setup AI customer support ChatGPT agent for Zendesk Messaging
2 reviews
호환:
Messaging
개발자
My AskAI
All Messaging bots require Sunshine Conversations access & usage purchased/included in your plan. Speak to your Zendesk representative to learn more about purchasing Sunshine Conversations.
My AskAI is the ultimate easy-to-setup, affordable AI customer support agent for Zendesk Messaging.
We're one of the most cost effective AI support agent solutions available.
Pay one simple price — $0.10 per conversation.
AI answers questions 24/7, trained on all your help docs + company knowledge.
Spend more time on complex queries & high-value customers & less time on tier-1 support.
⬇️ Businesses adopting My AskAI see their “human” support tickets fall by 70% (thank you AI!) see Customer.io's Zendesk Messaging case study.
Create your AI agent in 10 minutes
- Sign up ➡️ myaskai.com (free 30-day trial, no card required)
Train with your help docs/knowledge base
Connect your Zendesk account
...you're done!
See our Zendesk Messaging help docs.
How does it work?
Your AI agent/chatbot is your 1st line of support (using OpenAI’s ChatGPT tech) — answering >80% of questions accurately using only the knowledge you give it.
You can adapt replies to your style/tone & keep the essence of your brand using “Custom instructions”.
If a customer needs to speak to a person, they just ask & are passed to your agents, all within Zendesk Messaging.
Fun fact: We're 10x cheaper than Intercom's Fin.
Key Features
- Sync Knowledge/Websites: Add knowledge from Zendesk, Intercom, websites or one of 9 other sources, updated automatically
Knowledge Improvement: Identify gaps in documentation & use AI to fill them
Multilingual/Localization: Respond in 96 languages with auto-language detection + localization
Analytics + Insights: Understand what customers are asking
Alerting + Monitoring: Notifications of new/trending topics
Slack + Microsoft Teams: An internal chatbot for your employees
Customer Data API: Improve performance with live data e.g. recent orders
Want more?
Messenger isn’t the only type of AI bot, My AskAI can also certainly help:
👉 Try today, 30-day free trial (no card required) & watch your support tickets fall away...become an AI maestro in no time!
설치 방법
How to create your AI agent for Zendesk Messaging in 10 minutes
- Create an account at myaskai.com (free 30 day trial, no card required)
Train your AI agent with your Help Docs or connect your team's knowledge base (Google Drive, Notion, etc.)
Connect My AskAI with your Zendesk Account
And...you're done!
Detailed steps for connecting your Zendesk account
Within the My AskAI Dashboard, open Chatbot setup > Integrations
Select the Zendesk icon
Select the "Connect Zendesk account"
Login to your Zendesk account
Within the Zendesk Admin Center, open Channels > Bots > Manage bots
Find 'My AskAI' at the bottom and select 'Connect'
Recommended: Update the default 'Automation' to automaticaly 'Close' tickets that have been 'Solved' within 1 hour (Objects & Rules > Automations)
Within the My AskAI Dashboard, activate your Zendesk AI agent
See our setup guide for Zendesk Messaging.
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