Kommunicate: Infuse the power of AI into your Zendesk Chat

Seamlessly integrate Kommunicate's AI bot and human handoff solution into your Zendesk Chat to answer repeated queries, thereby freeing up your agents to focus on queries that require human assistance. Additionally, the bot is designed to hand over the query to an available agent whenever required.

Automate repeated queries, improve agent performance, and ultimately provide instant and actionable assistance to customers every time.

Kommunicate also integrates with your Zendesk Sunshine and Zendesk Support. For more information, drop us an email at support@kommunicate.io

What does Kommunicate integration with Zendesk do for your business?

• Gives your businesses the ability to scale smarter: With Kommunicate’s automation+human approach, create a best-of-all-worlds scenario, where agents get to use their empathy, critical thinking, and creativity on problems that matter most and deflect the rest. Scale smarter by reducing customer enquiry response rate by 30%.

• Integrate the power of AI without burdening your agents with a new dashboard It's difficult to move from Zendesk to another live chat provider that provides automation. With Kommunicate's zero code integration directly connect the power of AI to your Zendesk dashboard without your agents going through the pain of learning a new dashboard.

• Make Better Decisions Understanding the performance of your automation shouldn't be a guessing game. Kommunicate's chatbot platform has an intuitive, easy-to-understand Analytics Dashboard that provides the data and direction you need to drive business outcomes.

• Move seamlessly from AI to agent Automatically hand-off the conversation to humans if the bot is unable to answer. Customers chat asynchronously, with seamless escalation to live support when it's needed. Zendesk agents can serve customers in real time by entering and exiting the chat without interrupting the flow of conversation.

• Diminish the low-value enquiries, and frustration, that agent faces Repetitive, mundane work is one of the key contributors to agent dissatisfaction. Automate 80% repeated customer enquiries that will be handled by Kommunicate’s bot and let your agents handle queries that matter the most.

Kommunicate + Zendesk : Made for you

• Security:HIPPA, ISO 27001:2022, GDPR compliant,

• API & Webhook: APIs and webhook templates for reporting, data sharing and easy integrations.

• Multilingual: The Conversational AI understands all languages - with premade content available in more than 14 languages.

• Always ready: Handles 1st line support, 24/7.

• No Code: No- or low-code, custom integrations with 3rd party CRM, Product & ERP tools.

Don’t take our word for it. Check what our customers have to say about us: https://testimonial.to/kommunicate-test/all