Contract Manager application lets you manage contracts within Zendesk. Each contract is associated with a time credit and a deadline.

Agents can assign tickets to a contract and enter the time they spend handling customer requests. The processing time is then deducted from the hour credit of the selected contract.

A dashboard is available to view all contracts, including the time remaining on each.

Only administrators can create, modify and delete contracts.

Contracts are associated with Zendesk users and/or organizations, so in the ticket view, agents can only select contracts linked to the ticket requester or organization.

Features

• Creation, edition and deletion of contracts (by administrators only)

• Preventive alerts when a contract is approaching its deadline or has few hours remaining

• Possibility of selecting a contract and entering the processing time in the ticket application

• Filter, sort and search contracts in the dashboard

• Mass import of contracts from a CSV file

• Export contracts to CSV file

• Export tickets linked to contracts as CSV file

• Selection of contracts, then mass actions on the selection (e.g. export of selected contracts)

• Ability to close contracts (without deleting them)

• Possibility of defining a preferred contact and/or a personalized message for each contract. This information is visible from the ticket application.

About SEIF

SEIF is a company with a simple motto: simplify your customer relationships. We help you improve your customer experience and implement the best solutions for your team.

With over 10 years' experience in customer relations, our experts can help you optimize customer satisfaction and improve your performance by creating lasting relationships.

With a team of customer service specialists, we help you integrate Zendesk, analyze your process and train your team to develop their skills to improve the quality of your services.