SIRP SOAR
An App to push the Zendesk ticket closure status to SIRP and Close Incident
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SIRP
SIRP is a risk-based Security Orchestration Automation and Response (SOAR) platform. SIRP makes it easy for security teams to quickly realize value through our free integrations and automation playbooks that let you take your security investigations from manual to lightning speed in no time.
SIRP provides a powerful yet simple solution that applies risk scoring and context to accelerate your investigation and incident response time, instantly increase your team’s efficiency, and gain invaluable metrics to manage and continually improve your security operations performance.
Unlike other SOAR solutions, our platform removes the complexities and makes your life easier with a fully supported, white glove experience. Our team empowers you to stop wasting time building integrations and spend more time stopping threats by providing unlimited integrations and playbook automations—at no extra cost. That’s our peace of mind commitment to you.
This SIRP Zendesk App allows users to push the Zendesk ticket closure status to SIRP i.e. Close an Incident on SIRP
설치 방법
Click Install to to install the app. Then on the configuration page, add following details:
Title: SIRP SOAR
SIRP URL: Your SIRP instance URL
SIRP API Key: API Key from your SIRP profile
Manual/Automated: Option to either close Incident automatically on Ticket Status Change or manually by clicking a button
Based on the configuration, there are two options available for Incident closure on SIRP:
Users can either close the Incident manually by clicking on a button displayed on right hand side of tickets screen.
Or the incident can be closed automatically as soon as the Zendesk ticket status changes to Closed
Note: You can only close those Incidents in SIRP which were pushed from SIRP into Zendesk as Tickets. Each ticket received from SIRP contains ID of the Incident in SIRP. If the ID is not present then there is no link between the Zendesk Ticket and SIRP Incident.
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