Flip Overview:

Flip automates 40-50% of customer service calls, including WISMO, returns, subscriptions, etc. This allows your agents to focus on handling more complex conversations and building deep relationships with customers.

Flip Zendesk Integration:

The Flip Zendesk integration allows users to quickly integrate Flip's Voice Assistant into Zendesk for integrated customer support. Brands using Zendesk will have easy access to Voice automation with Flip. Once the integration is set up, Flip will automatically create tickets in Zendesk for resolved calls and tickets for open calls so your team can effectively follow up to resolve caller requests. To provide additional context, we can include information such as summary descriptions, are able to auto-tag tickets, and offer options for uploading recordings.

Major benefits from using Flip:

• Access 200+ Intents Out of the Box: We automatically handle 200+ Commerce/Retail call types, and you can adjust the tone to fit your brand. So, when your customers call, they know they’re getting you 24-7.

• You Win + We Win Pricing Model: You only pay for the calls Flip successfully automates at $1.50 per automatically resolved call for Commerce/Retail. If Flip transfers a caller to an agent, you don’t pay us.

• 30 Minute Implementation: We can get you started with your first intent in 30 minutes, so you can start fully automating in a day. Unless you’re a large enterprise brand in which case it might take us a few days over the weekend.

• Results On Day One: You’ll see reduced call volume and a significant decrease in missed calls, as well as improvement in: hold times, AHT, cost per call, CSAT, NPS, CLTV, and more.