Translate.com for Zendesk Support

Make your business global with the Zendesk Translation App. With our high-quality customer support ticket translations from the Zendesk user interface, you will meet international customers’ needs and achieve your business goals.

Features

• 3 clicks to install and start using;

• 110+ language pairs for human translation and 5,900+ for machine translation;

• Machine translation by default and human translation on demand;

• Free machine translation of incoming messages;

• Multilingual Support;

• Post-editing by an expert human translator;

• Checking the order details and tracking the order status;

• Support tickets translation;

• Glossary and Translation Memory;

• Saved internal communication with customers;

• Expert translations by a chosen language guru;

• Data privacy and confidentiality.

Main Benefits

Our Zendesk integration enables you to improve the customer satisfaction rate and boost your revenues. Learn more about how you can take advantage of our services:

• All-in-one solution (fast turnaround time and automated translation sending option);

• Choose Professional Human Translation (110+ language pairs available) or Instant Machine Translation (more than 5,900 language pairs) right at the moment of translation;

• More than 17,000 expert translators are available to handle your incoming and outgoing tickets;

• Fast ticket resolution and copy-paste elimination. Do not waste time on multiple tabs to translate inbound and outbound messages, as these processes are automated;

• Take advantage of Translation Glossary & Memory and the option to create your own personalized glossary of field-specific terminology;

• Communicate with your customers like a native and increase your CSAT score;

• Be sure that your private information will be safe and secure thanks to advanced HTTPS security and a personal data encryption guarantee. Also, you can hide personal or confidential information from translators;

• No limits for seeds and the number of characters/words.

How it works

• Install “Translate.com by Machine” Zendesk App;

• Receive a customer inquiry in your Zendesk in any of 110+ languages;

• Automatically receive a translation to your native language in real time;

• Type in an answer in your native language;

• Translate your response from the native language into the source language in real-time, and send your response out;

• If machine translation hasn’t met your requirements, forward your response to our human translators, who will quickly translate your text and immediately push your answer to your customer;

• Job done! Thousands of dollars per agent are saved every month.

Install “Translate.com by Machine” Zendesk App and get 50 human translation words and 10 outgoing tickets for fast and effective communication with customers. It’s free of charge, so you can test the benefits of instant machine translation right now!

Facts and numbers

• Since 2011, we have been providing human and machine translation and localization services;

• 1500+ satisfied clients are currently using Zendesk Translation Integration, and this number is continuing to grow;

• 56% of customers claim that searching brand information or service details in their native language does matter, even though the price is higher;

• Common Sense Advisory found that 72% of clients are likely to buy products and services in their language.

Want to see how it works?Book a demo.

Feel free to reach out to our support team if you need help or have any questions: integration@translate.com