ipnordic by Proventic
Must-have app for ipnordic users! Automatically shows caller details and tickets
평점 없음
0 reviews
호환:
Support
개발자
Proventic
Available to all ipnordic users on a Zendesk Suite plan or ipnordic users with Support + Talk Partner Edition. Learn more about ipnordic here and Zendesk plans here.
Integrate your ipnordic calls with Zendesk and improve agent response time!
With the ipnordic app your support agents save valuable time by having a quick and clear overview of every incoming and outgoing call.
The top bar app will automatically open incoming and outgoing calls, showing the caller name, organisation and phone number of existing users in your Zendesk Support - as well as their tickets. Click on a ticket to add an internal note with call details including customer phone number, time of the call, employee local number and a "ipnordic"-tag. Or create a new ticket and profile for new customers with a single click!
Key Features:
Automatically finds a customer based on the phone number
Name and organisation at a glance
Quick access to customer profile by clicking their name
One click to create a new ticket with call details
One click to add call details to an existing ticket
We will update the app with more features in the future. You can subscribe to our announcements here.
Requirements
The app requires a ipnordic account and a Zendesk Suite plan or Support + Talk Partner Edition. Please read "How to install" and follow the steps to enable the integration.
Any Questions or Feedback?
Please feel free to contact us on support@proventic.dk. You can make feature requests on our community pages. Any feedback is greatly appreciated.
설치 방법
Before installing the app you need to know your ipnordic customer ID and to enable the integration in your ipnordic Communicator. Please contact ipnordic if you don't know your customer ID or if you need help configuring Communicator.
Open Communicator and in the top left corner click on: "Filer > Indstillinger > Programmer"
You need to create 8 different Programs
Click on "Tilføj" in the bottom right of the window
Click the checkbox to enable "Kør automatisk"
In the first dropdown choose "Indgående"
In the second dropdown choose "Opkalds start"
Choose "HTTP metoder"
Choose "GET"
In the URL text field copy and paste the links for our web service for the corresponding combination of dropdowns. The links can be found here: Proventic Support - Web service links for ipnordic app integration
You need to add your ipnordic customer ID to the end of each link, when you have pasted them in the text field, after "customerID=" without a space.
Scroll down and choose "Global" to share the Program with all your colleagues or for a specific location group. You should share it with anyone who will be using this Zendesk app.
Click OK
Repeat step 3-12, each time changing the two dropdowns so they match each web service link, until you have 8 different Programs
When you are done, click OK for the "Indstillinger" window
Now you are ready to click "Free trial" to install this app.
In the app installation settings: Fill in your ipnordic Customer ID
Decide whether or not to limit access for this app for specific roles and groups.
Finally click on the Install button and enjoy the benefits of integrating ipnordic calls with Zendesk Support!
NB: The app only receives information about new calls as long as the ipnordic Communicator program is open and you are logged in.
Proventic is not affiliated with ipnordic.
고객이 전하는 이용후기
리뷰 남기기
Zendesk 커뮤니티에 나의 경험을 공유해 보세요