Grouparoo
Grouparoo syncs your customer data from your data warehouse to Zendesk.
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Grouparoo
Grouparoo is a data tool that makes it easy to power your business tools like Zendesk with the data from your data warehouse or product database. It keeps your Zendesk world up-to-date automatically as customers interact with your product.
Use Cases
Automatically create Users in Zendesk as new users sign up in your core product
Create dynamic Tags or User Fields in Zendesk without needing engineering help
Automatically create Lists or add Users to Lists in Zendesk
Route Users to different queues automatically based on their Tags and User Fields
Keep Tags and User Fields up-to-date automatically
When data integration is this easy, you can move faster to better serve your customers. You don’t have to worry about the technical details or even involve engineers. You already have the data, so let’s put it to use!Grouparoo is an open source solution that you run yourself for free in your environment. We will also be happy to host it for you. Check it out and start making Zendesk smarter in minutes.
설치 방법
Grouparoo is an open source solution that you run yourself for free in your environment. We will also be happy to host it for you. These instructions cover either case. For more details, see the documentation.
Define a source that represents your customer. This should have a primary key that would make a good external_id for Zendesk. As part of making a source, you will define the properties that often include email, name, and behaviors of the customer in the system.
Optionally, place those customers in one or more groups. This segmentation allows you to tag users in Zendesk. For example, it would allow you to route tickets of high value users to a different queue.
Create a Zendesk destination by mapping your customer data to User fields in Zendesk. At this point, you can also choose which tags you would like created.
With those mappings made, there is nothing left to do. The users will automatically sync to Zendesk including being updated if they change in the source.
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