CloudTalk for Support

This extension is available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition. Learn more here.

Why Choose CloudTalk + Zendesk?

Connect with customers effortlessly.
CloudTalk’s integration with Zendesk helps support teams deliver more personal calls. With 160+ international numbers and 70+ advanced features—including click-to-call, workflow automation, and real-time data sync—your teams stay focused on customers, not admin tasks.

Simple, flexible pricing.
Plans start at $29 per user per month with no minimum commitment. You can start a free trial without a credit card.

Unified Customer Data at Your Fingertips

Instant Caller Profiles
When a call comes in, the customer’s Zendesk profile pops up in CloudTalk so you see all relevant details—previous tickets, notes, purchase history—before picking up.

Automatic Call Logging
All calls, voicemails, missed and abandoned calls are automatically logged as tickets in Zendesk, including date, duration, agent name, call recording, and customizable tags.

Save Time with Smart Automation

Workflow Automation
Use triggers to automate ticket creation, update statuses, and streamline post-call workflows. All activities sync in real time between CloudTalk and Zendesk.

Smart Dialer and Click-to-Call
Forget manual dialing. With the Smart Dialer, you can create call queues and have contacts dialed automatically at scheduled times. All phone numbers in Zendesk are converted into clickable links for one-click calling.

Boost Team Productivity

Call Flow Designer
Set up intelligent call flows, routing rules, and IVR menus tailored to your business needs—all inside CloudTalk.

Advanced Analytics
Track metrics like average wait times, abandoned call rates, and team performance to optimize operations and deliver a better customer experience.

AI Voice Agents
Take automation further with CloudTalk AI Voice Agents. These virtual agents can answer routine inquiries, pre-qualify callers, collect information, or send follow-ups—so your team can focus on complex cases. When needed, AI Voice Agents seamlessly escalate calls to your human agents.

Conversation Intelligence
Empower your team with AI call insights. CloudTalk automatically transcribes calls, analyzes sentiment, and detects key topics so you can review conversations faster and coach your team effectively. All transcriptions and analytics are stored in CloudTalk for easy access and continuous improvement.

Ready to get started?
Set up the CloudTalk + Zendesk integration in just a few clicks—no technical expertise required.

Check out the video below for a quick tutorial of some of our 70+ advanced call center productivity features: