Tag Instructor
Shows real-time, tag-based messages to guide Agents and streamline workflows.
3 reviews
설치
216
호환:
Support
개발자
Andrey
Tag Instructor App empowers Zendesk teams to deliver the right information at the right time by showing custom messages based on tags.
Overview
With Tag Instructor App, Zendesk Administrators can configure which messages appear depending on single or multiple tags associated with:
Current Agent
User
Organization
Ticket
Ticket Requester
Ticket Assignee
Ticket Organization
Ticket CCs
The app responds instantly to tag changes. For instance, if a macro adds a tag to a ticket, Tag Instructor App immediately displays the relevant message, keeping your Agents informed in real time.
Key Benefits:
Build complex workflows with ease
Increase Agent efficiency through real-time guidance
Enhance customer service by providing timely and relevant information
Install Tag Instructor App today to boost your Agents’ productivity and streamline your support operations!
Data Privacy Statement:
Tag Instructor App respects your privacy. The app does not store or transmit any customer data outside of your Zendesk environment. All data processing occurs locally within Zendesk to ensure your information remains secure and confidential.
설치 방법
Step 1
Install the App. You need to be Zendesk Administrator to install the App.
Step 2
Configure the JSON object for tag and message configuration as per example below:
{"agent":[], // for Current Agent"user":[], // for user page"organization":[], // for org page"ticket":[ // for ticket page{"tags": [ "sla_standard", "priority_changed" ],"operator": "any","message": "Your HTML or text","kind": "notice",}],"ticket_requester":[], // for ticket requester"ticket_assignee":[], // for ticket assignee"ticket_organization":[], // for ticket org"ticket_collaborators":[] // for ticket CCs}
Every entry can have the following attributes:
{"tags": [ "test_tag1", "test_tag2" ],"operator": "all", // "any", "all"if "any" at least one tag will be enoughif "all" all tags must be presented"message": "Your HTML or text","kind": "notice",// "notice" (green), "alert" (yellow), "error"(red)"css": "background:orange;color:white;"// optional. If supplied will overwrite the standardstyling from the "kind" key}
Step 3
Configure basic App behaviour:
- Show popup notification - If selected the App will show little popup on top right side of the screen giving Agent a summary of the messages
- Hide disclaimer - If selected the App will hide the little question mark on top right side of the App screen
- Hide App if no messages - If selected the App will be hidden if there are no messages to show
Step 4
Done.
NOTE: As Zendesk Administrator you will be able to see the App at Nav bar. This will give you settings preview. Agents are unable to see the App at Nav bar location.
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