Forethought Assist
The knowledge you need to do your job from anywhere.
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설치
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호환:
Support
개발자
Forethought Technologies, Inc.
If you’re like most support agents, you spend over a third of your time looking for information from all kinds of sources so you can give customers an accurate answer.
Now you can use Forethought Assist to increase your productivity, onboard new agents faster, and deliver better customer experiences.
Start saving hours of work by getting exactly what you need to send the customer, reducing time to resolution.
ABOUT FORETHOUGHT ASSIST: Forethought Assist suggests answers to support tickets using true AI. New teammates get up to speed quickly, and veterans can find the answers they know are there faster than ever.
With Forethought Assist, you can also find the right solution to a customer problem with a quick search. Forethought accesses data from multiple sources instantly and delivers the best answer for each situation.
WHY FORETHOUGHT ASSIST? - Optimized for your workflow: requires little or no training - Smarter search: uses Natural Language Understanding to suggest the best answers - Quick actions: past solutions and answers surface to the top, allowing you to apply them with a single click - Custom filters: select knowledge sources that work best for you
Visit https://forethought.ai/platform/assist to learn more.
설치 방법
Welcome to Forethought Assist.
Sign up on our website. We will contact you soon after to provide the necessary credentials.
In the Zendesk Marketplace, click the Install button
Once installed, you will see a form:
api_key - (API Key) Create one at Admin > API > Token Access and copy/paste it here.
your_email - Enter your email so we know which administrator installed the app (e.g.:
myname@mycompany.com)org_secret - The code you received from us when you signed up.
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