Transform your customer and agent experiences with Cobrowse for Zendesk. Deliver quantifiable improvements in CSAT, ASAT, AHT and FCR. Accelerate client onboarding and reduce operational costs with real-time, collaborative browsing sessions.

Cobrowse for Zendesk enables agents to seamlessly integrate real-time, personalized support across omnichannel engagements. It can augment Zendesk Chat or Zendesk Talk or serve as a point of escalation if customers cannot self-serve using Zendesk Guide, delivering a differentiated customer experience across multiple touchpoints.

Provide real human guidance within your Zendesk platform, and deliver a frictionless customer experience across web and mobile platforms. Flexible session initiation options allow customers to engage in a manner that suits them, helping to build trust. Data redaction by default further adds to compliance and fosters customer confidence.

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Integrating Cobrowse into Zendesk ticketing, messaging and live chat enables agents to elevate complex omnichannel engagements to co-browsing sessions when you need to provide that next level of customer support.

The most advanced co-browsing solution

• A feature-rich agent toolkit, comprising a laser pointer, drawing tool and annotation to provide real-time guidance.

• The same, comprehensive suite of tools used for web and mobile browsing is available across native mobile apps.

• Private by default, all customer data can be redacted automatically, unless specifically added to the allowed list.

• Universal co-browsing enables agents to follow customers throughout their digital journey, even if they navigate to third-party content.

• A range of flexible session initiation options, including 6-digit codes, one-click connect and push notifications, are available to suit your customers' preferences.

• Access session replays for a full audit trail of every action taken during a co-browsing session for mediation, compliance or performance improvement.

• Agent-present mode allows agents to share content from approved web or mobile applications directly with customers; boosting customer understanding and adoption.

• Extend support for remote devices beyond in-app troubleshooting with optional full-device screen sharing.

• For mobile users, enhanced troubleshooting is possible thanks to mobile camera share. Users can share a live feed from their mobile to improve communication and accelerate issue identification and resolution.

Cobrowse flexibility extends to deployment, where customers can choose to take the same Cobrowse software that currently runs in the cloud and self-host in their cloud, run in an on-premises data center or deploy to air-gapped, protected networks.