This Dot Labs is a leading web development and AI enablement consultancy that empowers teams to build modern, scalable, and maintainable applications. Our experts specialize in JavaScript, TypeScript, and today's most popular frameworks — React, Angular, Vue, and Node.js.With the Docusign Maestro by This Dot Labs app, you can connect the incredible power of Docusign's Intelligent Agreement Management platform directly to Zendesk, including the workflow automation tool Maestro. Built as an extension app for Docusign Maestro, this app adds powerful workflow steps that let you automate ticket creation, updates, and agreement archiving.Take your Docusign integration further with new Maestro workflow steps that let you:

• Automatically create tickets when new agreement or signature requests are initiated.
• Update ticket statuses in real time as agreements move through different stages.
• Search and filter tickets using custom and flexible criteria.
• Attach signed documents directly to Zendesk tickets.

From customer support forms to internal service requests, you can easily build automated flows that connect signing events to your existing Zendesk processes. For example, when a customer submits a form that requires a signature, the app can automatically create a ticket, track the signing status, and update the ticket when the document is completed — all without manual intervention.

Data Privacy & Security

We take data protection seriously. The Docusign Maestro by This Dot Labs app does not store any attachments, metadata, customer data, or ticket information outside Zendesk. All data remains securely within your Zendesk environment. This Dot Labs does not store, share, or sell any user or ticket data.For details on our data handling and privacy practices, visit our Privacy Policy.