Work faster and more efficiently with OWI Agent Assistant AI in Zendesk.

Our assistant helps you write accurate answers directly from your Zendesk interface, leveraging only your knowledge bases and internal systems.

Key Features

• Assisted writing: tailored responses based on your own data.

• Reliability: AI remains bound by your sources, without hallucinations.

• Time saving: insert responses directly into your tickets.

• Can be extended with OWI Mail Automation AI: automated responses, prioritization, and data extraction from incoming messages.

Data Protection

OWI AI Agent Assistant accesses the tickets your agents need to process, providing them with the most appropriate responses.

As part of providing this service, OWI is committed to complying with all applicable regulations regarding the protection of personal data, including French Law No. 78-17 of January 6, 1978, known as the Data Protection Act, and the General Data Protection Regulation (GDPR).

OWI only processes the data necessary for the proper execution of its services and makes every effort to guarantee their security and confidentiality.

In particular, these data are never used to train the general-purpose model or shared between our clients.